Qualifications include the following:
· Bachelor’s degree in computer science or other directly applicable field, or 4 years of hands-on technical experience in the IT industry.
· Must be US Citizen.
· Active Secret Clearance is Required.
· Must be located within the Washington D.C. Metro Area
· Experience with administering and maintain ServiceNow for environments of similar. size, scope, and complexity as USSS.
Experience troubleshooting ServiceNow and providing product support for the platform.
· Experience in daily- or ad-hoc-occurring tasks inherent to overseeing an enterprise. application, such as administration of user accounts, groups, roles, lookup table data, and Service Catalog items.
· Experience creating dashboards, reports, charts, graphs and record lists.
· Proven experience and expertise in administering and maintaining all non-ServiceNow technologies which are involved in successfully operating the ServiceNow solution, including but not limited to: • Linux and Windows Server operating systems.
· Enterprise-grade databases such as Oracle or SQL Server
· Any other technologies necessary to operate ServiceNow, such as middleware, web server software, web application server software, etc.
· Demonstrated expertise in IT system architecture, engineering, and integration; and the ability to apply this expertise across a broad portfolio of IT systems, software, and infrastructure solutions.
· Experience working in a team of personnel performing ServiceNow deployment and O&M. Certifications: ServiceNow Certified System Administrator and ITIL Foundations or higher