Project Implementation Manager

Are you ready to elevate your career? We’re excited to announce a fantastic opportunity for an Implementation Team Lead to join our team and spearhead the implementation of Management Information Systems for our clients in the education sector. If you're passionate about customer satisfaction and innovation, this role is tailor-made for you!

What will you be doing?

As the Implementation Team Leader, you will:

• Drive Innovation: Create and implement new efficiencies to enhance our service offerings.
• Enhance Customer Experience: Identify and implement opportunities to improve client interactions.
• Lead Implementations: Oversee multiple projects at once, ensuring successful and timely delivery.
• Develop Processes: Create and maintain clear process documentation to ensure a consistent approach.
• Support Your Team: Engage in recruitment, training, and performance reviews, providing daily guidance through one-on-ones and team meetings.
• Manage Resources: Plan and balance workloads to ensure team coverage during absences.
• Address Performance Concerns: Tackle any challenges directly, implementing improvement plans as needed.
• Collaborate Effectively: Work closely with the Project Manager Team Lead on escalations and project management.
• Stay Informed: Keep up-to-date with IRIS products and system developments to ensure top-notch service.
• Share Knowledge: Foster a culture of continuous improvement by sharing insights and feedback with your team.
• Embrace New Challenges: Be flexible and open to taking on additional tasks that support our business needs.

What are we looking for?

We’re seeking candidates who possess:

• Customer Service Experience: Proven experience in dealing directly with clients/customers.
• SQL Skills: Proficiency in writing and managing SQL scripts.
• Attention to Detail: A strong focus on quality and accuracy in all tasks.
• Communication Skills: Excellent verbal and written communication abilities.
• Team Spirit: A self-motivated individual who thrives in a collaborative environment.
• Analytical Mindset: A methodical approach to problem-solving and decision-making.
• Organisational Skills: Exceptional organisational abilities to manage multiple tasks effectively.
• Adaptability: A flexible approach to changing priorities and demands.
• Positive Attitude: A “can do” mindset, ready to tackle challenges head-on.
• Willingness to Learn: A desire for professional growth and development.

Why Apply?

• Career Growth: Take your leadership skills to new heights while making a meaningful impact in the education sector.
• Innovative Environment: Join a forward-thinking team that values fresh ideas and creative solutions.
• Supportive Culture: Be part of a collaborative team where your contributions are recognised and valued.

If you’re excited about the opportunity to lead a talented team and make a difference in the education sector, we want to hear from you!

Please Note: Due to high demand, we encourage you to apply as soon as possible. Don’t miss out on this fantastic opportunity!