Worker Engagement Specialist

Ulula, is a social enterprise that aims to improve working conditions in mining, manufacturing and agribusiness by sourcing and processing accurate and timely insights directly from workers and communities around the world. Ulula software and analytics platform connects directly and anonymously with our target stakeholders to obtain honest feedback and create more transparent and responsible supply chains. We have projects across the globe including India, China, Malaysia, Peru, South Africa with clients ranging from Fortune 100 companies to NGOs and government departments.

Ulula is a subsidiary of EcoVadis, the leading provider of business sustainability ratings.

We are searching for an individual or an organization based in Taiwan with a social compliance background to work with our Client Services team on a freelance or consultancy basis (part-time) and help us effectively collaborate with and service a diverse portfolio of clients and their suppliers in Taiwan. With a workers’ rights and supplier engagement background, and a keen interest and capacity for the use of technology, we are looking for a candidate that will engage with workers, suppliers and brands in Taiwan to drive meaningful impact.  

Working with the Client Services team, they will be responsible for introducing our digital worker engagement programs to suppliers (both virtually and on site when possible), getting management buy-in, training management on the platform usage, engaging with workers and promoting participation, managing grievance cases, and liaising between all stakeholders to achieve positive outcomes for all. The role will require flexibility and agility to take on various tasks and work remotely with a global team. The role will require some evening meetings to communicate with the team based in Canada and Europe.

What you’ll do:

• Lead the deployment of digital worker voice programs in workplaces in Taiwan
• Lead supplier platform training and technical support
• Lead case management of grievances in programs that have a digital grievance mechanism - liaising and collaborating with suppliers and brands 
• Be available for investigation and remediation support if requested by brands
• Support the development and updating of supplier and worker onboarding materials 
• Own regular communication with supplier management - from program introduction to status check-ins
• Liaise with internal stakeholders including the Director of Client Services, Client Services Senior Managers and Managers and Deployment Team to ensure effective deployment
• Gather client and supplier feedback and ideas to inform platform advancements

Ideally, we're looking for a social compliance or labour rights background with knowledge and experience in supply chains, corporate sourcing, ethical procurement, grievance mechanisms, social impact, sustainability, international development, social impact tech, and/or business and human rights. Additonaly:

• 5+ years’ experience working within the global supply chain industry, delivering social or labour impact projects
• Excellent communication skills, both oral and written, in both English and Traditional Mandarin is required; additional languages a plus 
• Organized, conscientious and accountable 
• Experience in customer / client services and delivery
• Based in Taiwan is required
• Occasional travel nationally may be required
• Understanding of labour, human and community rights issues in global supply chains
• Knowledge and experience in community relations, corporate social responsibility programs 
• Experience with adopting new technology and train others to do the same 
• Self-motivated with a tolerance for ambiguity and change, with high desire to take ownership of projects
• Passion for equality and safe workplaces
• Familiarity with the auditing industry and international certification standards (i.e. BSCI, ETI, SA8000), internal and external grievance mechanisms, industry associations, and sustainability entities (i.e. SEDEX) is a plus

Don’t fit all the criteria but still think you’d be a good candidate? Please apply anyway to give our hiring team the opportunity to assess your skills and to learn more about what you could bring to EcoVadis. We’re interested in hiring capable people, regardless of professional and educational background.

Can the hiring process be adjusted to suit my needs? Yes. We want everyone going through the hiring process with EcoVadis to feel confident that you are able to demonstrate your full potential. We welcome applications from disabled people, people with long-term health conditions, and neurodiverse candidates. If you need any adjustments, including the provision of interview questions, please let the hiring team know.

Our team’s strength comes from everyone’s uniqueness and is founded upon mutual respect. EcoVadis commits to equity, inclusion and reducing bias in our hiring processes. EcoVadis does not accept any form of discrimination based on color, national or ethnic origin, ancestry, citizenship, religion, beliefs, age, sex, gender identity, sexual orientation, neurodiversity, disability, parental status, or any other protected characteristic that makes you unique. In your application, we encourage you to remove personal information such as: photographs, marital status, number of children, religion, gender, residential postal code, university graduation date, past medical or parental leave(s) taken, nationality (instead, please state if you are legally eligible to work in the job region/country), university name (instead, please state any degrees obtained and the study major)