Multi Skilled Technician - Waltham, MA

JOB SUMMARY:

This position is responsible for the repair or replacement of a wide variety of specialized equipment in an assigned group of 7-Eleven (family of brands) stores within a geographic area. Service calls are initiated from the store via 7Help work orders to appropriate technician.  Position reports to the Area Facilities Manager.

KEY DUTIES AND RESPONSIBILITES:

Job responsibilities and qualifications may be superseded by local, state, or federal regulations

• Responds to work orders for a wide variety of in-store equipment which include, but may not be limited to Minor repairs of HVAC, Minor Repairs to Refrigeration, hot beverage equipment (ex. Coffee, Cappuccino) , cold beverage equipment (ex. tea, Fountain, FBD, FCB, Creamer Machine), Fountain/Backroom ice makers, Hot food equipment (ex. fryers, griddles tortilla presses, ovens, roller grills, Warmers), Fuel Dispensers (ex. printers, displays card readers, hanging hardware) etc.
• Responds to work orders related to plumbing, electrical, and general maintenance issues
• Responsible for ordering and management of parts inventory for truck
• Responsible for replacing ‘plug and play’ equipment as needed
• Assist, as needed, with training of other level 1 technicians
• Schedules and prioritizes duties and work assignments on a daily basis
• Responsible for ordering and management of parts inventory on truck
• Completes required reports and paperwork daily to account for the time and use of parts and materials 
• Observes and inspects equipment to determine if servicing or further action is required
• Completes basic maintenance tasks on structures and other equipment
• Reads, interprets, and follows procedures described in service manuals per manufacturer guidelines
• Completes other duties, including special projects, as assigned by management
• Available 24 hours per day, 7 days per week on an on-call emergency basis, in addition to a normal work schedule.

EDUCATION AND EXPERIENCE:

EDUCATION: High School/GED

YEARS OF RELEVANT WORK EXPERIENCE: 1+ years

YEARS OF MANAGEMENT EXPERIENCE: NA

CERTIFICATIONS / LICENSES: NA

SPECIFIC KNOWLEDGE AND SKILLS:

• Show Leadership
• Peer to Peer Tech support
• Effective communication
• Projects/Stretch assignments
• Facility location ownership
• Time Management

EEO Statement