Advisory Solution Consultant, Service Ops

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

ServiceNow is seeking IT Service Operations presales specialists and architects with a focus on hands-on IT Service and Operations Management, datacenter technologies, DevOps and enterprise architecture initiatives for service modelling, discovery, event management/AIOps, cloud automation and orchestration on the ServiceNow platform.
The presales specialist/architect will provide technical hands-on expertise to support customers with product and solution leadership during pre-sales engagements. You will participate in the acquisition and retention of customers by utilizing world-class technical pre-sales solution consulting techniques to communicate the power, flexibility, and ease-of-use of IT Service and Operations Management on the ServiceNow SaaS platform.
This is a hands-on technical consultant who is capable of going wide and deep on solution delivery and solution positioning during sales cycles.

What you get to do in this role:

• Create and contribute to sales campaigns focused on IT Service Ops, leveraging hands-on datacenter technologies, DevOps and enterprise architecture initiatives with ServiceNow applications that focus on service modelling, discovery, event management/AIOps, cloud automation and orchestration. (Note: made this list consistent to the one mentioned above)
• Contribute and maintain a showcase of Service Ops solutions created on the ServiceNow platform.
• Create and own programs that enable Solution Consultants to demonstrate the value of Service Operations on the ServiceNow platform.
• Demonstrations of the product, both standard and tailored to prospects and existing customers, both onsite and online.
• Understand business problems, articulate requirements, map to solutions, align value.
• Collaboration with product management and engineering teams on roadmap and field feedback.
• Responsible for understanding business and technical problems addressed by the products including key regulations, business drivers, evolving business needs, security etc.
• Provide mentoring and training to peers and other colleagues in the organization.
• Scoping and delivering Proof of Concept/Proof of Value engagements with prospects.
• Responding to Request for Information/Proposal documents.
• Supporting Marketing events – user conferences, trade shows, webinars etc.
• Staying current on competitive analyses and understanding competitive differentiators.
• Serve as regional team lead to lead practice activities when called upon.
• In conjunction with Sales Personnel and Professional Services, conduct transition briefing - communicate commitments, expectations etc in preparation for deployment.

To be successful in this role you have:

• 7+ years of pre-sales solution consulting or sales engineering experience
• Proven Pre-sales experience within the IT Operations Management / AI Ops domain.
• Knowledge and experience of IT Service Management.
• Demonstrable success over-achieving against team quotas
• Exceptional communication and presentation and storytelling skills to include technical and business concepts.
• Experience with enterprise architectures.
• Deep knowledge of service oriented and distributed application architecture in the enterprise (web services, data access and persistence, client/server, etc).
• Experience with Cloud Management Platforms such as AWS, Azure, GCP, VMware, etc.
• Solid IT Ops experience in storage, network and compute of enterprise environments.
• Experience with ITIL / CMDB implementations (CCMDB, UCMDB, etc.).
• Native or fluent spoken and written English
• 25% travel requirement

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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