What success looks like in this role:
Possibly under the direction of the Transition Management Manager 1 or Transition Director.
The Knowledge Transfer Manager (KTM) responsibilities are to enhance and manage the implementation knowledge transfer and knowledge management within Unisys, starting with knowledge that is gathered during sales pursuit and new client onboarding/transition efforts. The Knowledge Transfer Manager's work includes providing day to day support and integration with Unisys' knowledge management practices and tools.
In this context, “Knowledge Management” refers to the people driven practices, processes, and technology used to (a) identify, capture, manage, share, and (b) abstract, (co-)generate, convert, innovate and disseminate knowledge, which can be tacit or explicit.
You will be successful in this role if you have:
- In this role you will be required to own and manage the IT Service Tower knowledge as defined by Client project needs, achieving accurate & on-time updates that enable Continual improvement
- You will have the opportunity to lead and drive Improvements by integrating the Knowledgebase with the Automation tools and initiatives
- Utilize ServiceNow as the primary KB repository, and employ ITIL and KCS methodologies among other Industry best practices
- You will be part of a dynamic global team that collaborates and coordinate across multiple ITIL Internal and external support teams
- Manage Knowledgebase Articles (or other appropriate knowledge capture repositories) across multiple clients; research knowledge requirements; generate reporting and communicate with key stakeholders; proactively run small projects to support GDS' vision of optimal client and internal stakeholder user experience.
- Collaborate to help build a “One Unisys approach”, a collaborative and knowledge sharing culture that executes knowledge management mandates, strategies and policies
- Support and identify agile and adaptive mechanisms for capturing knowledge based on best practices, industry trends and lessons learned
Expected Experience:
- Excellent communication skills in English and Spanish.
- University degree completed.
- More than 5 years of relevant experience in knowledge management.
- Strong research and analysis skills.
- Experience in and ability to work with Knowledge Transfer/Management tools.
- Strong interpersonal skills to work collaboratively in a diverse environment.
- Exceptional organizational and coordination skills.
- Excellent written and oral communication skills in English.
- ITIL Certification desired
- Experience with I.T. service transition/onboarding a plus
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This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here.
