Offer summary

Qualifications:

Fluent in German and English, Strong customer service skills, Experience in automotive sector preferred, Proficient in CRM systems, Ability to work under pressure.

Key responsabilities:

Provide exceptional customer support via phone, email, chat

Address inquiries and resolve issues promptly

Maintain product knowledge to offer accurate information

Document interactions in CRM system

Collaborate with team for service improvement ideas

Job description

Elevate your career with Patrique Mercier Recruitment JP and step into a new adventure in Greece! We are on the hunt for proactive and dedicated German-speaking customer service representatives to join our thriving team. This incredible opportunity comes with fully paid relocation, allowing you to enjoy the rich culture, stunning landscapes, and vibrant lifestyle of Greece while you work. In this role, you will engage with customers to provide exceptional support related to their inquiries and challenges, helping to build positive relationships with our automotive brand clients. If you are passionate about providing top-notch service and are ready to embrace a new cultural experience, this could be the perfect opportunity for you!

Responsibilities

Deliver exceptional customer support to German-speaking clients through various communication channels, including phone, email, and live chat.
Address inquiries and resolve issues promptly to ensure a satisfying customer experience.
Maintain up-to-date knowledge of our company’s services and products to provide accurate information to customers.
Document all customer interactions in the company’s CRM system to maintain accurate records.
Collaborate with a team to brainstorm and implement strategies for improving customer service.
Participate in training programs and meetings to enhance skills and service delivery.
Contribute ideas to improve internal processes and customer satisfaction levels.

Requirements

Fluent in German, both written and spoken; English language fluent.
Strong customer service skills with excellent communication abilities.
Ability to handle various tasks in a high-pressure environment.
Problem-solving mindset with a keen attention to detail.
Previous experience in customer service, especially in the automotive sector, is a plus.
Proficient in using CRM systems and customer support software.
Positive attitude, adaptability, and eagerness to embrace a new cultural experience.

Benefits