Job description

As a Solution Architect, you will own the integrity and strength of the solutions recommended and delivered. You’ll be acting as a trusted advisor to our team and clients, and an effective mentor for other Zaelab professionals working alongside you. You’ll be a go-to expert with deep Salesforce platform expertise, as well as excellent consulting skills to communicate your ideas and solutions to clients; gaining buy-in to get your visions built into successful solutions.

Your Responsibilities

Conduct research into clients’ use of Salesforce, producing a report of findings with recommended steps and a roadmap for Salesforce solutions,
Collaborate with colleagues and customers to create prototypes and proofs of concept as a means of eliciting and defining requirements,
Review solutions and recommending improvements,
Groom and refine the Salesforce product backlog, in liaison with stakeholders on the project,
Own the design of Salesforce and (optionally) other affiliated solutions for Sales, Service, and platform solutions,
Act as a release manager, approving configuration and coded items to be deployed between environments. Where appropriate, this could include deploying changes,
Provide guidance on user story writing style,
Ensure success and acceptance criteria are defined for each story,
Describe and illustrate designs with appropriate justifications,
Ensure documentation of the steps for testing,
Groom and refine the Salesforce product backlog, in liaison with Salesforce SMEs,
Supervise the configuration, quality assurance, testing, and deployment of Salesforce,
Collaborative project and workstream planning.

Requirements

At least 5 years’ experience in a leading role in delivering Salesforce projects, with at least 2 total years in CPQ and/or Commerce for Lightning,
Excellent communication skills, written, verbal, and interactive when online,
Salesforce certifications desired:

Data Architect
Sharing and Visibility Designer
Platform App Builder
CPQ Specialist
Sales Cloud Consultant
Service Cloud Consultant
Experience Cloud Consultant

Previous expertise in building customized configure, quote and price solutions (B2B commerce also desired)
A hands-on approach to solution delivery with the team. You’ll do more than just create diagrams.
A pro-active personality, with a can-do attitude,
Excellent relationship-building skills,
Strong analytical skills, with the ability to observe trends. Able to actively make suggestions based on the results,
Available and responsive to question, clarifications and instructions
Ability to tailor communication to multiple audiences at all levels
A self-starter, experienced in leading projects or delivery work streams
Outstanding written communication skills
Ability to demonstrate concepts visually and in writing in a way that enables stakeholders to decide with confidence
A strategic approach to solution design, with proven ability to develop and execute tactical plans to support the strategy
Excellent ability to coach, motivate and direct work tasks to a multi-discplinary team of Salesforce professionals

Will be a plus

Bachelor’s / Postgraduate degree or professional qualification in Business, Computer Science, Marketing, Finance or a similar field of study,
B2B Solution Architect certification
Platform Developer I
Hands-on experience with Javascript
Salesforce Designer certifications
Active in the Salesforce community
Familiarity with security standards such as TLS, SSL, data encryption preferred
Sun certified Java programmer

Benefits

Competitive compensation depending on experience and skills
Unlimited, paid time off and vacation
Budget for certifications and IT conferences
Friendly team to work with around the world
Be a team player in an agile software development environment focused on collaboration and continuous integration
Health Insurance
401K

Required profile