Manager, Product & Experience Strategic Operations

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

ServiceNow makes work, work better for people. Our cloud-based platform and products streamline and simplify how work gets done across the enterprise. We are the fastest-growing enterprise cloud software company at our scale and the #3 best place to work (Glassdoor) in the world. For us, this is just the start. We are leveraging the unlimited potential of our platform across every industry, geography, solution, and persona to consistently deliver product and platform experiences our customers love. 

Seeking an analytical and strategic operations manager to join the central Product & Experience Strategic Operations team to drive strategic priorities and operational excellence across the Product organization The leader will develop a deep strategic understanding of ServiceNow’s business across its full product suite, enjoy rare visibility across our full portfolio, and be highly visible to leaders across the company. This role is highly collaborative, providing an opportunity to become a key business partner, and establishing strong relationships with a broad set of senior leaders across ServiceNow. 

Description/What you get to do in this role:    

• Be a key team member embedded in a team dedicated to a single business unit or central org. Exposure to senior leaders of a Product business unit or across Workflows 

• Structure complex problems, develop hypotheses, conduct analyses and ,suggest recommendations all in high-quality output (written and oral) 

• Model business initiatives leveraging key metrics: revenue, customers, costs, investments, industry trends, roadmap 

• Help run operational cadences (e.g., Quarterly Product Reviews, Annual Planning, etc.) and support alignment between BU leaders and all stakeholders (C-Level, other functions) 

• Manage initiatives that drive growth and operational excellence across our portfolio, in partnership with stakeholders 

• Collaborate with cross-functional teams (e.g., Product, Sales, Finance, Marketing etc.) to identify opportunities, unlock productivity and accelerate execution 

• Program manage cross-functional initiatives and programs including coordinating day-to-day activities, identify risks, and hostingregular update  meetings 

• Support initiatives that drive growth and operational excellence for STEP’s portfolio, in partnership with stakeholders   

To be successful in this role you have: 

• Education: Bachelor’s Degree required; MBA or other Graduate degree preferred   

• At least 4 years of experience pre-MBA or 1 post-MBA with some experience at a top management consulting firm, private equity, investment bank, or strategy & operations at a technology company (or similar) 

• Effective communicator both verbally and in writing; comfortable in business and technical discussions 

• Track record of leading cross-functional projects, building trusting relationships, and influencing others   

• Collaborative team player who is also an independent thinker 

• Self-starter who thrives and can multitask in fast-paced, often ambiguous environments  

• Expertise and/or strong interest in the enterprise software/ SaaS industry 

FD21

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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