Offer summary

Qualifications:

Fluent in Czech and English, Experience in customer service preferred, Familiarity with CRM systems, Strong analytical and problem-solving skills, Ability to multitask in fast-paced environments.

Key responsibilities:

Offer customer support via phone, email, and chat

Resolve customer inquiries and issues efficiently

Maintain product knowledge for accurate solutions

Record customer interactions in CRM system

Collaborate with team on service improvements

Job description

Embrace a new adventure with Patrique Mercier Recruitment JP as we seek Czech-speaking customer service representatives to join our dynamic team in beautiful Greece! This role offers a fully paid relocation package, allowing you to experience the Mediterranean lifestyle while advancing your career. As a vital member of our customer service team, you will engage with clients to provide exceptional support, addressing their inquiries and ensuring top-notch service satisfaction. If you are passionate about helping others and excited to immerse yourself in a vibrant new culture, this is the ideal opportunity for you!

Responsibilities

Offer outstanding customer support to Czech-speaking clients via phone, email, and chat platforms.
Efficiently resolve customer inquiries and issues to enhance their experience.
Maintain a comprehensive understanding of our products and services to provide accurate solutions.
Keep detailed records of customer interactions and feedback in the company's CRM system.
Collaborate with team members to identify opportunities for service improvements.
Participate in training sessions to continually develop skills and knowledge of best practices.
Contribute ideas to enhance the overall customer service experience.

Requirements

Fluent in Czech, both spoken and written; proficiency in English is required.
Excellent communication and interpersonal skills with a strong customer focus.
Ability to thrive in a fast-paced environment while multitasking.
Strong analytical and problem-solving skills.
Previous experience in customer service or a related field is preferred.
Familiarity with CRM systems and customer support tools.
Positive attitude, adaptability, and willingness to embrace a new cultural experience.

Benefits