About Maze
Maze is a Series B-funded startup building the future of product research for modern teams. We're backed by some of the world's best funds and are a fully remote team working across 35+ countries.
Maze is the user research platform that empowers any company to build the right products faster, by making user insights available at the speed of product development.
We believe that companies that win are incorporating user insights at every stage of product development, where the organization is empowered to conduct research no matter what their maturity, and that Research can focus on high-value questions with the greatest impact.
Built for ease of use, Maze allows researchers, designers, and product managers to collect and share user insights when needed most, putting them at the center of every decision.
With Maze, companies can recruit the right participants effortlessly, conduct research autonomously, and analyze user insights that drive actual decisions.
About the Role
We are looking to build out our Business Strategy & Operations (BizOps) team. The mission of the BizOps team is to help Maze grow faster and run better. To achieve this, we use deep analytical work, operational excellence, and cross-functional collaboration to help the leadership team make the right decisions.
In this role, you will gain a significant amount of exposure to the Senior Leadership team, working with them to build their strategy and processes. As one of the first members for the BizOps team, you will be instrumental in shaping the future of the function and the overall business.
Responsibilities:
Help Maze’s senior leadership make strategic decisions and execute quickly:
Identify new areas for growth and optimization across Maze
Lead the highest-priority cross-functional initiatives for the company such as pricing & packaging, informing our product roadmap, new product launch, and other strategic product/GTM investments
Serve as the connective tissue of a cross-functional team (including Sales, Product, Marketing, Revenue Operations, Finance, and other internal groups, etc.), working to share knowledge and drive people towards a common goal
Diagnose the Health of the Business: Define the metrics that matter. Keep a pulse on business performance and analyze key business drivers. Build remediation plans when metrics are trending below plan.
Maintain and optimize the Operational Cadence of the business: Includes weekly reporting, eTeam program management, Annual planning, Board meetings, OKRs, QBRs, and company-wide comms.
Incubate new product lines, working with stakeholders (internal, partners) and customers to bring them value and build out a scalable process to grow.
A successful applicant will fit the following criteria:
4+ years experience in business operations, strategy, consulting, and/or investment banking
Experience in fast-paced, ambiguous environments driving projects from strategy through implementation. You are scrappy and resourceful. When something needs to get done, you always find a way to make it happen
Analytical mindset: ability to structure strategic analyses, gather insights (data-driven, stakeholders’ point of views, etc..) and translate these into actionable recommendations
Exceptional communication skills to deliver your recommendations effectively and concisely (e.g proficiency in memo-writing, Excel/GSheets, and Powerpoint/GSlides). You can influence without direct authority.
High-energy team player who works well cross-functionally and has a strong track-record of building strong collaborative relationships across the org
Knowledge or willingness to learn SQL
Nice to Haves:
Experience at a high-growth B2B SaaS company
Experience working with GTM teams
Experience in a remote-working environment
Inclusivity and Pay
At Maze, we are dedicated to building an equitable, inclusive, and authentic workspace. Unique and diverse perspectives are welcomed, and continuous growth is encouraged. We believe that people are more than their resumes, so if your past experience looks different than the criteria listed, we'd still love to hear from you. We appreciate and celebrate non-traditional life routes and encourage you to apply should you connect with a job description or the Maze culture.
Maze values transparency and it enables us to approach compensation equitably across the world. We are informed by data and regularly check our salary ranges (either United States or Rest of World) against other venture backed companies. Additionally, we are proud of our holistic and generous benefits offerings, included in every compensation package.
We typically target the low - mid point of the salary range to allow room for growth within the role. Your salary is dependent upon many factors, including years of experience, expertise, etc. During your first interview, you can expect to have an open conversation with your recruiter regarding your compensation expectations.
Why Maze is unique
Early-stage startup: You will join an early-stage startup with less than 150 team members. This means you'll have the unique opportunity to directly impact success and help shape the future of Maze.
Market disruption: We believe that the way companies build products is fundamentally broken and the user research market is ripe for disruption. For too long, companies have been forced to choose between rapid development without user insights or investing months into research before bringing products to market. But there's finally a groundswell building around a path forward that eliminates this compromise - and Maze is leading the charge.
Product-market Fit: Maze is used by 100,000+ brands across 4,000 companies, from SMB to enterprises, and in the last fiscal year, we saw 6.5M questions answered, supporting 25K decisions
Benefits
Health insurance with international coverage, vision, and dental: 100% of the team member premium paid
Free access to proper mental health care, unlimited virtual therapy sessions (with a human) and 24/7 access to resources
Life and Disability Insurance, 100% of the team member premium paid
Flexible time off
Meaningful equity
Company retreats, fully paid for by Maze
New MacBook (laptop), paid for by Maze
Paid Family leave: 16 weeks for birth or adoptive parents
$500/month to be used for dependent health insurance coverage
If you don't have dependents to add to your plan, you will still get access to this money to be used at your discretion to get the benefits that matter to you with our flexible a-maze-ing benefits - gym memberships, co-working spaces, food, travel, whatever!
$1,500 remote work setup fund to ensure you can set up a productive work space
Flexible work schedule where you manage your own working hours
Monthly Bonus.ly points that are awarded to others to recognize teamwork, dedication and helpfulness - points can be cashed out for gift cards and more
Virtual social engagements randomly throughout the year
SWAG, we have some really cool swag
Open, transparent culture that includes virtual: coffee chats, bi-weekly all-hands meetings, and more
Check out all of our a-maze-ing benefits here.
Outreach Notice
We understand you might be excited about the job you’re applying for, we are excited you are interested! However, please refrain from reaching out to our current team members on LinkedIn for referrals. Our policy is that referrals can only be provided by team members who personally know the candidate. With the high volume of interest in our roles, contacting our team members who are not involved in recruitment can be overwhelming. Additionally, please avoid submitting support tickets regarding your application, as our support team is not involved in the hiring process. Rest assured, our recruitment team is diligently reviewing all applications and will reach out directly if there is a match.
