Offer summary
Qualifications:
Experience in regulated mortgage industry, Knowledge of debt recovery processes, Proficient in loan servicing databases, Excellent analytical and problem-solving skills, Outstanding communication and interpersonal skills.
Key responsabilities:
- Communicate with borrowers on remediation options
- Process payments and manage administrative tasks
- Assess customers' financial situations and recommend solutions
- Prepare rationales for legal or enforcement actions
- Ensure fair treatment of all customers