Senior Manager, Managed Services (Remote - Ontario)

Job Description:

Location

• Remote from Ontario, Canada

Role Overview

This is a remote role that offers flexibility to work from home. However, occasional visits to our Mississauga office (5450 Explorer Drive, Suite 300, Mississauga, ON L4W 5M1, Canada) may be required based on client and business needs. Candidates must reside in Ontario and be willing to travel as necessary.

As a Senior Manager in our Financial Crime Client Delivery Services group, you will primarily be responsible for the leadership and supervision of Managers and Analysts on client projects. The successful candidate will utilize their management skills and AML/sanctions knowledge to oversee the day-to-day operations of client engagements whilst coaching and mentoring the team to meet the client's objectives. Furthermore, the role requires the individual to possess a strong entrepreneurial spirit, be highly collaborative, able to express ideas readily, manage change fluidly, and be able to influence and identify opportunities.

The Senior Manager will have direct client contact and be responsible for managing the client relationship whilst contributing to the growth of AMLRS’ business. You will also be responsible for leading meetings with clients and ensuring that client KPI/KRI and overall dashboard reporting is accurate and issued timely. Ability to identify risks and manage downward and upward communication and feedback is important.

Primary Responsibilities

Lead day-to-day operations on AML/FC engagements, manage, and escalate risk accordingly

• Supervise the day-to-day operations on financial crime/AML engagements in accordance with terms of service agreements stipulated in the executed statement of work (SOW)/contract.
• Establish quality standards on the engagement and work with the Managers and/or Team Leads to ensure that an appropriate QC process is implemented to mitigate risks and adhere to client QC requirements/standards.
• Utilize AML/Financial Crime Subject Matter Expertise and judgment to prepare reports, manage, and escalate risks/issues on the engagement appropriately and timely.
• Assist the Director (or appointed lead, as applicable) on the engagement to design and implement KPI/ KRI reports.
• Identify and coordinate training needs on the project to ensure that the engagement team has the appropriate knowledge and tools to meet the client objectives.
• Attend client meetings and work with the Director (or assigned Lead, as applicable) to ensure that the appropriate AMLRS team members attend internal and external meetings.
• Work with the Manager(s) to continuously assess whether the engagement leverage model is adequate to meet engagement needs and production volumes and, at minimum, is in line with the requirements in the SOW at all times.
• Ensure that the engagement team submits their time in NetSuite correctly and on time.
• Ensure that client billing/invoices are completed correctly and sent to the Director or appointed lead, as applicable, for timely approval.

Contribute to AMLRS business development and growth initiatives

• Help identify new opportunities or opportunities to extend current work, based on understanding of client's AML program and its operations and gathering and documenting appropriate information.
• Help organize and help lead periodic touch points with client stakeholders to assess their needs and obtain feedback around AMLRS performance.
• Partner with the Director or appropriate Lead to assist in putting together appropriate materials for client monthly/quarterly/bi-annual/annual business or executive meetings with the client.
• Involvement in certain internal strategic initiatives across the Managed Services practice working closely with Directors and others.

Mentor and Coach Engagement Teams

• Promote and participate in inclusive mentoring and coaching relationships on the engagement, across all staff levels.
• Work with the Manager(s) on the team to create and facilitate opportunities for personal development and career progression (i.e. encourage attendance of AMLRS trainings and personal development events and initiatives).
• Adhere to appropriate process for the engagement team to complete performance reviews and any internal and external client surveys timely - promote a culture of compliance.

Required Qualifications

• Bachelor’s Degree with 6-7 years or more of AML / Financial Crimes experience, with an understanding of regulatory requirements as it pertains to areas such as transaction monitoring, AML policies and procedures, KYC, EDD and AML independent testing.
• Must reside in Ontario and be willing to travel to our Mississauga office as needed for client requirements. This is a work-from-home arrangement, so flexibility for occasional travel is essential.
• Proven ability to lead, mentor and coach teams of more than 50 employees, including Managers.
• Ability to lead projects, develop timelines, coordinate project teams and implement action items during the life of a project.
• Ability to exercise AML subject matter expertise and project management skills to effectively manage scope, budget, and timelines on AML/FC projects.
• Ability to identify and manage prompt resolution of potential risks and issues while managing client expectations.

Preferred Qualifications

• Professional Certification (CAMS)
• Master’s degree
• Strong knowledge of banking industry and related regulations and laws.
• Strong entrepreneurial spirit, highly collaborative, able to express ideas readily, manage change fluidly, able to influence and identify opportunities.
• Experience and/or knowledge in: (i) Fraud and/or sanctions experience; (ii) Payments and/or Fintech experience; (iii) Understanding and/or knowledge of AML regulations, a plus.

AML RightSource is committed to fostering a diverse work environment and is proud to be an equal opportunity employer. We provide equal employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.