Renovation Sales Support Specialist

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 7,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.

A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Position Overview:

The Sales Support Specialist works with external clients to resolve questions and concerns regarding the sales process. The Sales Support Specialist is a point of contact regarding the loan process.

Job Responsibilities:

• Work directly with the Account Managers to manage relationships with new and current clients.
• Monitor a pipeline of active loans, proactively managing target closing dates.
• Onboard new clients and ensure client satisfaction.
• Contact inactive clients for continued business.
• Act as the point of contact for clients on the loan process.
• Summarize project information, establish business needs and concepts while communicating with leadership.

Qualifications and Skills:

• Bachelor’s degree and/or equivalent combination of education/experience.
• 2-4 years’ experience in a customer focused business environment preferred.
• Proficient in Microsoft Office suite (Word, Excel and Outlook).
• Excellent organizational skills.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

Pay Range:

• $50,000.00 - $75,000.00
• The posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.