Offer summary
Qualifications:
Excellent written and oral communication skills, Experience with technical support teams, Understanding of ITSM in global environments, Familiarity with ITIL processes, Ability to work in fast-paced settings.
Key responsabilities:
- Deliver proactive and reactive services as the main contact for support activities.
- Drive cross-functional teams to resolve customer issues.
- Manage performance against service level agreements (SLAs).
- Facilitate updates, meetings, and status reports with customers.
- Identify service degradation using management tools.