Offer summary
Qualifications:
3+ years in customer support, 1 year in a leadership role, Analytical mindset with performance metrics, Strong leadership and coaching abilities, Excellent written and verbal communication.Key responsabilities:
- Supervise and mentor a team of support agents
- Conduct one-on-ones, provide feedback and training
- Oversee daily operations to meet SLAs and KPIs
- Optimize workflows and tools to improve efficiency
- Deliver reports on team performance and insights