Team Lead, Implementation

AutoLeap is looking for a Team Lead to help coach and grow our implementation team. AutoLeap is building a world-class Implementations practice, and we are looking for a driven, talented, and passionate leader that can work hand-in-hand with our Sr Team Lead and Director, while also implementing a small book of strategic accounts.

About AutoLeap

AutoLeap is the market-leading shop management SaaS provider in the underserved auto repair industry. The Shop Management System (SMS) provides an all-in-one, cloud-based auto repair management software that helps after-market auto shop owners focused on general repair to better understand, manage and grow their business—from scheduling appointments to managing technicians and generating invoices to help save time and money.

As a business, we are proud of our $30m Series B led by Bain Capital, Threshold Ventures, and Advanced Venture Partners (AVP) and we aren’t slowing down. Our mission is to change the auto repair industry one shop at a time, helping shop owners get home to their families earlier and helping them build long-lasting healthy businesses to pass on to future generations. We will be the de facto choice for all shop owners looking to grow and improve their businesses with your help!

In the role, you will:

• Lead day-to-day management of the Implementation team to ensure shop owners use AutoLeap effectively to grow their business; including directly managing members of the team 
• Own initiatives to ensure the team is achieving key objectives, which include championing customer to activation, maintaining strong customer relationships, and cultivating success stories
• Support talent development and maintain a collaborative and results-oriented culture
• Identify and manage onboarding churn risk and coach the team closely as they navigate difficult situations
• Collaborate with CX, Product and cross functional teams to deliver a best-in-class product and experience to our customers
• Continuously improve processes based on data and performance metrics
• Own a small book of Strategic Account onboardings

Requirements

• Experience leading a team / project
• Previous SaaS Implementation experience
• Proven track record of past success and role progression, good standing with any current performance KPIs
• Ability to multitask and prioritize between competing tasks
• Passion for ensuring customers and team members success - we don’t just want customers to adopt, we want them to be wildly successful! 
• Your own unique talents! If you don’t meet 100% of the qualifications outlined above, tell us why you’d be a great fit for this role

Benefits

• Fully Remote Position
• 100% Employer-paid premiums on the health, dental, and vision plans
• Unlimited PTO
• Monthly Meal Perks
• Full Tech Stack
• Rewards & Recognition