Offer summary
Qualifications:
Extensive experience in call center management, Background in iGaming industry, especially Curacao license casinos, Strong leadership and mentoring skills, Exceptional analytical abilities for performance data interpretation, Proficiency in English; additional languages are a plus.
Key responsabilities:
- Assess call center operations and identify improvements
- Collaborate with management to refine protocols and efficiencies
- Provide strategic leadership to team leads and shift managers
- Develop tailored training programs for management and staff
- Analyze KPIs and feedback to enhance productivity and satisfaction