Offer summary
Qualifications:
3+ years of relevant work experience, Near-native to Native English skills, Availability to work US East Coast hours, Experience interacting with customers over phone and Zoom, Tech-savviness or willingness to learn.Key responsabilities:
- Engage with customers post-onboarding
- Guide customers through platform activities
- Proactively address customer issues
- Drive outcomes by ensuring accurate data updates
- Collaborate with cross-functional teams