Your career in healthcare made personal
At Medibank we’ve recently unified our health services under one brand – Amplar Health.
The Clinical Operations Manager – Triage Services and After Hours GP will ensure optimal clinical governance, high productivity and effective employee engagement is integrated with a strong financial and performance framework that supports contractual obligations and achieves business goals.
You will be required to lead a team of up to 7 Clinical Leads, supporting the Clinical Leads and their teams’ consistent achievement of performance and productivity objectives through supportive partnership, capability and career development, leadership coaching and proactive intervention. The Clinical Operations Manager will ensure the virtual health workforce across Triage Services, After Hours GP and Mental Health is utilised for maximum benefit to the population, clients, and organisation.
The Clinical Operations Manager ( Nurse) will be required to apply enterprise thinking and a human centred approach to achieving an appropriate, sustainable balance between commercial, clinical, contractual and employee imperatives. You will be proficient in using dashboards, reports, and data-driven insights to inform actions, priorities and focus on the opportunities to deliver improved outcomes within and beyond their team. Each Clinical Operations Manager will contribute towards Amplar Health’s compliant delivery of each contractual KPI, ensuring effective operational and clinical delivery across all service operating hours.
A key requirement of this role is the optimisation of efficiencies across the Virtual Health team, to be oriented around improved clinical quality, and measured against clear quantitative and qualitative milestones.
This is a permanent full time - work from home role and could be based anywhere in Australia.
About You
To be successful in your application for this role you will have:
- Minimum 5 years full time clinical experience in management and leadership experience in health or professional services organisations.
- At least 3 years’ experience in a clinical leadership role and have experience in coaching and mentoring ideally in a virtual environment
- A clinical qualification in Nursing
- Current registration with AHPRA as a Registered Nurse
- Extensive clinical assessment skills, critical thinking, decision making and problem-solving skills. You are self-driven and can work autonomously from home.
- Ability to think strategically and operationalise strategic plans
- Computer literacy, a proficiency with contact centre KPI dimensions and associated data, with a working competency of the Microsoft office product suite
Other requirements include:
- Suitable internet connection
- Proof of application of a working with children check
- Private room/space which can be used for your home office set up
Our much-loved Perks
Along with joining an outstanding organisation that is transforming the delivery of healthcare, working at Amplar health also means:
- Great work life balance - as such, this role has lots of freedom to work from home and home could be anywhere in Australia!
- Impressive, 35% subsidised Medibank/ahm health insurance (which can also include your pets, cars, upcoming travel, and house!)! Right now, our employees also have a 25% discount on travel insurance.
Learn more about Amplar Health at https://amplarhealth.com.au
