Offer summary
Qualifications:
Strong customer service skills, Prior customer service experience, Basic knowledge of e-commerce retail, Familiarity with Zendesk is a plus, Proficient in Microsoft Office Suite.Key responsabilities:
- Assist customers with buying/selling used products
- Respond to customer email requests promptly
- Collaborate with internal teams on issues
- Document and escalate problems/resolutions
- Follow up to ensure issue resolution