Partner Service Delivery Manager with English and Spanish (Temporary Position)

Partner Service Delivery Manager with English and Spanish (Temporary Position)

Description -

In this role you will manage all operational matters and quality performance related to assigned HP partners. 

Job specifics/responsibilities: 

·        New Partner Setup 

·        Deliver operational trainings (Operations guide, how to interface with HP, etc.) ·   

·        Be the main point of contact for all matters pertaining to partner enquiries, acting as first line contact and taking ownership for queries end to end

·        Ensure all assigned accounts are meeting operational targets within Accreditation metrics 

·        Ensure assigned partners deliver high quality customer satisfaction in service delivery to customers.  

·        Take ownership and support/motivate channel Partners to achieve end results 

·        Help to drive operational improvements for assigned accounts 

·        Act as escalation point for all partner escalations 

Education (degree) and professional experience required: 

·       Bachelor/Master in Business or related 

·       Experience in virtual team environment 

·       1-2 years of experience in service delivery is an advantage 

·       Understanding of channel partner business model is an advantage 

Other requirements: 

·       Fluent in written and verbal English and Spanish is a must

Personal skills and qualities: 

·       Strong communication skills; Positive can-do attitude; Customer centric approach 

·       Influencing skills; Excellent teamwork skills   

·       Able to apply tools and technology to produce results  

·       Able to work in a pressured environment working to tight timescales 

·       Ability to generate strong relationships internally and externally 

·       Ability to operate effectively within a virtual (cross-cultural) team 

·       Organized and methodical approach, analytical skills 

Technical skills:

·       MS Office 

·       Reporting/Data management/Business analyses will be considered an advantage

We love our work environment and career growth journey. We think you will too:

• Inspirational and collaborative team that supports your growth

• Various career paths that foster your development in various fields (e.g. contract and customer relationship management, business analysis, DATA & Automation, process design and optimization, new systems integration, project management, trainings, leadership etc.)

• Great professional exposure with a wide range of collaborators (e.g. HP partners, other HP business and sales functions, higher management) empowers you to have a meaningful impact)

What do we offer:

• Additional medical insurance

• Life insurance

• Additional days paid leave

• Food vouchers

• Wellness program (incl. sport cards)

• Work-life balance support including work from home opportunities

We’re looking for visionaries who are ready to make an impact on the way the world works. At HP, the future’s yours to create!

Please note, this is a temporary maternity leave replacement position.

This is to inform you that HP Inc. Bulgaria EOOD (“HP”) is personal data controller. Some of the information that you provide voluntarily is personal data and falls under the protection regime under the General Data Protection Regulation and the Bulgarian Personal Data Protection Act. The personal data provided by you will be processed for the purposes of the selection process as well as in respect of any future contract of employment between you and HP. HP takes the responsibility to handle, use and store your personal data, ensuring its protection and confidentiality.

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Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement