About StarRez
StarRez, Inc. is the leading student housing and property management platform in the world. Our cloud software solutions serve 1,300 institutions, in 25 countries, with over 3 million beds. With a customer satisfaction score of 99%, many of the most prestigious Universities, Colleges and Property Managers across the globe rely on StarRez to transform their student residential experience. Along with the recent combination of Adirondack Solutions and RMS, this growing scale enables even greater opportunities to expand community value through our product capabilities and services. We provide opportunities for students and residents to Thrive!
The Role
We are seeking a Technical Project Manager to support our US customers. In this role, you will be critical to the success of our customers and the company. It's important to show our customers a professional, well refined process for bringing new software live in their environment. You will manage technical project delivery with customers who are interested in acquiring additional software, changes to current solutions and/or professional services. You will understand customer business requirements, translating them into specification documents, and manage and maintain strong relationship with customers, with every effort made to ensure they are satisfied, and open to discussing their experience with other prospects.
Role Specifics
- Work Location: Denver, CO Hybrid (1-3 days in office) OR Remote
- Travel: 10% [The percent of travel is an estimation, and it could vary up or down based on business needs throughout the year.]
- Reporting Structure: Reports to Professional Services Manager
What You Will Own
- Managing concurrent multiple software projects
- Serve as a technical resource on Implementations specifically for Integrations & Data
- Running StarRez technical training sessions - Internal and External
- Provide customers with subject matter and business process consultations
- Provide resolution to project, implementation or customer issues, following proper escalation procedures based on internal practices
- Create project documentation and procedures
- Support customers to strategize and design the integration of StarRez software with other systems, and data mapping / data loading needs
- Create/update documentation for customers and internal purposes
- Testing of products, custom tools or components
- The Technical Project Manager role is based out of our Denver, CO office and remote candidates are considered
- Traveling required: an average of 20%
Application Deadline: This role will accept applications until October 2, 2024, unless otherwise posted.
Required Qualifications
- 4 + years of Higher Education Housing Experience
- Typical candidates held positions such as, Associate or Assistant Director of Housing or Residential Life, Housing Operations Managers, Conference Services Director, Residential Services Business Analysts, Residential Services Technology support specialists, etc. (StarRez software previous use and knowledge is a big plus)
- BS/BA degree required
- Degrees in Higher Education Administration or Business related discipline are preferred
- Demonstrated skills developing lasting "trusted partner" relationships based on proven delivery results
- Strong oral and written communication skills and must possess experience at presenting and leading meetings with senior staff
- Strong judgment, issues management, and problem analysis techniques
- Experience working in accounting and/or with accounting systems
- Experience using or implementing Student Information Systems such as: Oracle, PeopleSoft, SAP, Banner
Preferred Qualifications
- Be self-motivated, disciplined, and able to work independently
- Able to maintain a high level of productivity, manage multiple competing priorities, and work effectively under pressure and with time constraints in a fast-paced, complex, collaborative and team oriented environment
- Ability to set, manage, and meet deadlines
- Ability to provide resolution and/or escalation to customer concerns in a timely fashion
- Ability to understand how to communicate difficult/sensitive information tactfully both internally and externally
- High appreciation for technological solutions and a desire and ability to learn about a variety of technological concepts in order to offer technical suggestions and insight
- Detail oriented with an understanding of the importance of documenting project meeting minutes, action items and discussions/decisions held with project teams
Reasons to join our Team:
- Opportunity to be a part of a well-established, high-performance company that has been in business for over 30+ years
- Full benefits including health care, paid time off, life insurance, and 401k plan with company match for eligible team members.
- A supportive team environment with emphasis on learning and development opportunities
- Our Promise: You will learn, grow, and be appreciated for your impact and contributions.
- Z-Factor: Our most celebrated value, you will work with a team of caring, high-performing, and passionate people who have fun supporting our vision, innovation, and continuous improvement.
We are proud of our diverse workforce and are dedicated to creating a safe and welcoming environment for all employees. People from various ethnicities, ages, genders, and abilities are encouraged to apply.
Notice to external Recruiters and Recruitment Agencies:
StarRez will not accept unsolicited resumes from recruitment agencies, headhunters, or any other third parties for this role through this website or directly to any employee. StarRez and any of our subsidiaries will not pay fees to any third-party agency or company. In addition, we ask that you do not reach out to any employee with regards to this position, or any other positions, now, or in the future.
Compensation$70,000-$80,000
