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Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
Position Summary
- We will provide virtual training and work from home employment.
Exciting Pharmacy Technician positions available supporting Aetna Medicare members and their medication adherence. Must have superb customer service and empathy skills to connect with a diverse customer base in a fast-paced customer contact center setting. This program seeks to improve plan members' adherence to select medications used in the maintenance of chronic conditions. Licensed pharmacy technicians will conduct outbound calls to Aetna Medicare Advantage members to remind them to refill or confirm pick up of their medications, as well as identify, discuss, and offer resolutions to adherence barriers.
Opportunities to cross-train on other call center programs and initiatives supporting CVS retail as you grow in this role!
Required Qualifications
- Resident of Alaska, Arizona, Florida, Idaho, Illinois, Massachusetts, New Hampshire, North Carolina, Rhode Island, Tennessee, Texas or Vermont due to regulatory compliance
- Active Pharmacy Technician license in state of residence
- Ability to obtain Rhode Island Pharmacy Technician license through application and fee
- Minimum of 1 consecutive year experience in customer service
Preferred Qualifications
- Bilingual in Spanish
- Prior Call Center experience
- Previous experience working from home a plus
- Microsoft (MS) Windows-based applications and MS Office proficiency
Education
Verifiable High School diploma, GED, or equivalent work experience
Pay Range
The Typical Pay Range For This Role Is
$17.00 - $31.30
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.
For more detailed information on available benefits, please visit Benefits | CVS Health
We anticipate the application window for this opening will close on: 10/01/2024
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
