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Network Voice Engineer

extra holidays - extra parental leave
Remote: 
Full Remote
Contract: 
Full time
Experience: 
Senior (5-10 years)
Work from: 
United States

Offer summary

Qualifications:

Bachelor's degree or equivalent experience, 6-10 years of Cisco Voice Infrastructure experience, Experience with Unified Communications Manager and Call Center Express, Knowledge of routing, switching, LAN configurations, Understanding of Quality of Service (QoS).

Key responsabilities:

  • Lead and develop the Network Voice team
  • Technical ownership of Cisco Unified Communications Platform
  • Troubleshoot and maintain Cisco UCCX and Fax applications
  • Design and implement new Voice platform features
  • Manage voice related service disruptions and escalations

Performance Food Group logo
Performance Food Group Food & Beverages XLarge http://www.pfgc.com
10001 Employees
About Performance Food Group
Performance Food Group is an industry leader and one of the largest food and foodservice distribution companies in North America with more than 150 locations in the U.S. and parts of Canada. Founded and headquartered in Richmond, Virginia, PFG and our family of companies market and deliver quality food and related products to 300,000+ locations including independent and chain restaurants; businesses, schools and healthcare facilities; vending and office coffee service distributors; and big box retailers, theaters and convenience stores. PFG’s success as a Fortune 200 company is achieved through our more than 30,000 dedicated associates committed to building strong relationships with the valued customers, suppliers and communities we serve. To learn more about PFG, including how you can join our team, visit https://www.pfgc.com.
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Job description

We Deliver the Goods:

  • Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more
  • Growth opportunities performing essential work to support America’s food distribution system
  • Safe and inclusive working environment, including culture of rewards, recognition, and respect

Position Summary:

Reporting to the Manager of IT Operations, the Enterprise Voice Engineer plays a key role in leading and developing Performance Food Group’s (PFG) Voice infrastructure support team. This position provides technical leadership for the Network Voice team, and works with other IT teams to remove obstacles impeding progress.

The Enterprise Voice Engineer maintains all aspects of PFG’s Cisco Enterprise Voice environment. This includes new implementations, upgrades to existing infrastructure and troubleshooting.

Position Responsibilities:

  • Technical ownership of Cisco Unified Communications Platform
  • Provide technical leadership for the Network Voice team
  • Subject Matter Expert and primary escalation point for Unified Communications platform
  • Troubleshoot and maintain Cisco Unified Contact Center Express (UCCX)
  • Troubleshoot, manage and maintain Fax applications
  • Lead the design and implementation of new Voice platform features and enhancements
  • Lead the design and implementation of new Voice site deployments
  • Provide analysis and participate in capacity planning, version control and life-cycle management for our Cisco Unified Communications Platform
  • Develop root cause analysis of significant events and recommend remediation steps
  • Lead the creation and maintenance of system and troubleshooting documentation
  • Manage voice related service disruptions and escalations to resolution
  • Manage network voice incidents, service requests and escalations exceeding SLA’s
  • Performs other related duties as assigned

Qualifications- Bachelors and/or any equivalent combination of experience, education, and/or training

  • 6 - 10 Years
  • Designing, implementing and managing Cisco Voice Infrastructure in a large enterprise environment
  • Significant experience with Unified Communications Manager 11.x, Unity Connection 12.x and Contact Center Express 11.x or comparable versions.
  • Significant experience with configuration and maintaining Cisco Voice Gateways (analog, MGCP, SIP), dial plans, call routing, and control protocols
  • Experience with Cisco Video products including Expressway C/E and Webex Control Hub a plus.
  • Advanced knowledge of routing, switching, and LAN switch configuration and troubleshooting as it relates to a Cisco Voice Enterprise environment
  • Understand implementation and troubleshooting of Quality of Service (QoS)
  • Ability to create and present technology solutions to both technical and non-technical audiences
  • Demonstrated leadership skills
  • Demonstrated high level of analytical and problem solving skills in all aspects of Cisco Voice Applications
  • Work in a fast paced environment with the ability to handle multiple concurrent tasks
  • Excellent communication skills both written and verbal

Required profile

Experience

Level of experience: Senior (5-10 years)
Industry :
Food & Beverages
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Internal DocumentationCapacity PlanningTechnical LeadershipNetwork Quality Of Service (QoS)Service ManagementCisco Unified Communications ManagerCisco WebExLAN SwitchingSwitchover

Other Skills

  • Problem Solving
  • Verbal Communication Skills
  • Analytical Skills
  • Leadership
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