Director of Human Resources

At Sutherland, beyond just providing jobs, we invest in building careers for our employees. Our work culture focuses on employee development and work-life balance. Share this vision and join us as a Director of Human Resources. Help us shape our organization’s culture by taking the lead in establishing and executing Human Resource strategies that will offer support and boost engagement.

Job Description

• Partner with the with the Business & Functional stakeholders to establish and execute HR strategies that drive business performance.
• Drive operational excellence in key HR practices and lead initiatives driving employee engagement, retention, and development. The role also contributes to positive internal branding.
• Analyze and design solutions that address chronic performance challenges
• Formulate initiatives to improve retention, satisfaction and engagement
• Identify Professional and Holistic Development Training opportunities and organize training initiatives to address them.
• Provide Career Counseling
• Own due process related to Disciplinary Action triggered by attendance, performance, behavior and company policy violation. This includes Notice to Explain issuance, preliminary investigation, facilitation of admin hearing, and delivery of Notice of Decision.

Qualifications

• College graduate (preferably BS/BA in Psychology, HR Management, Organizational Development or General Sciences)
• Must have 10+ years experience in a Sr. HR leadership role present/prior, with experience managing of a team of HR professionals
• Excellent Written and Verbal Communication skills
• Minimum 3-4 years in the BPO industry
• General knowledge of labor standards, statutory benefits, employee engagement practices and other key HR processes
• Above average written and oral communication skills
• Excellent ability to build networks within and across functions through proactive communication
• Capable in maintaining a high degree of confidentiality and professionalism is critical
• Strong work ethic, integrity, flexibility, diversity, customer service orientation, leadership/coaching skills and team building abilities are essential
• Willing to work in a shifting schedule

All your information will be kept confidential according to EEO guidelines.

EEOC and Veteran Documentation
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all 
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.