Mortgage Administration Officer

The days of putting people into boxes are over as far as we’re concerned. There are 8 billion people on this planet, and every single one is unique. So that’s how we treat each of our customers - as a living, breathing individual, not just a number.

We celebrate and support the beautiful complexity of real life. And instead of doing things how they’ve always been done, we do what’s best for our people and our customers, right now and into the future.

Our passion is to create the best products, services and experiences for customers and partners. That’s why we won’t compromise. If we don’t love it, we don’t do it.

So welcome to Real Life Lending. Welcome to The Mortgage Lender.

The main purpose of the mortgage underwriter support officer role will be:

• To provide a full administrative service in support of the mortgage underwriting operation from Decision in Principle through to completion, using electronic and online systems, verifying and creating documents and tasks.
• To demonstrate sound decision making and document the rationale for acceptance.

Responsibilities include the following:

• Support the day-to-day administration and processing of all new and existing mortgage applications.
• Processing Decision in Principle (DIP) enquiries with full knowledge of TML Credit Policies 
• Supporting Underwriters to progress applications to Completion.
• Mortgage Admin Officers will have a full knowledge of the Mortgage Application System and utilise the system to ensure all mortgage applications are processed in line with the company’s service standards.
• Mortgage Admin Officer’s will liaise directly with intermediaries, solicitors and valuers on the application ensuring information requested is received and processed accurately, as well as providing an excellent level of service to the third parties.
• Consider and apply the principle of Treating Customer Fairly (TCF) during the process.

• Experience of administration in a mortgage environment
• Financial Services experience
• Ability to work effectively as part of a team
• Demonstrate the ability to learn new skills
• Technology skills - including MS Excel and Word

Your Wellbeing - We take your health and well-being very seriously by providing a range of benefits to give you and your family peace of mind. These include:

• Market leading family friendly policies such as access to our Maternity, Adoption and Paternity policies from Day 1 of your employment
• Free access to Headspace, a mindfulness & meditation digital health app
• Free access to Peppy digital health app that offers personalised support through fertility treatment becoming a parent or menopause
• EAP (Employee Assistance Programme) - Offering you support on a wide range of subjects including financial concerns, mental wellbeing and more general queries around family, work, housing, and health
• Cycle to work scheme
• Discounts on gym membership
• Contributory pension scheme & death in service

Your Lifestyle - It’s important you strike the right balance between your work and personal life. We provide benefits to support you when at work and when you’re enjoying your leisure time.

• Competitive Salary
• 25 day’s annual leave
• Pension and healthcare
• Flexible working hours
• Hybrid Working
• Modern offices in Glasgow
• Positive and supportive environment

Your Contribution - We’re focused on rewarding those that go the extra mile in helping us achieve our goals.

• Participation in our annual discretionary bonus scheme designed to reward your contribution to our success
• Proudly Shawbrook recognition scheme focused on recognising our role models and thanking our colleagues for a job well done