Offer summary
Qualifications:
Bachelor’s degree or customer support experience, Fluent spoken/written English, Strong problem-solving abilities, Knowledge of Operating Systems and Microsoft Office, Ability to manage multiple projects under pressure.
Key responsabilities:
- Provide technical and non-technical customer support via email, phone, and live chat
- Coordinate with Engineering and Product Management on product issues
- Develop positive cultural relations with customers
- Assist in the translation and maintenance of technical documentation
- Support various strategic initiatives as needed