As a Solution Architect, you will be a recognized expert who advises our customers. You will develop cloud migration, modernization, and multi-cloud acumen to craft highly scalable, flexible and resilient cloud architectures that solve customer business problems and accelerate the adoption of cloud services. You will understand cloud economics to drive the highest value for our customers.
Ideal candidates have deep expertise with multiple public cloud providers and a desire to stay current on new offerings and the latest industry developments. They must have the technical depth and business experience to easily communicate the benefits of cloud services to IT architects, engineering teams, and C-Level executives. They must be able to collaborate with cross-functional teams and think strategically to solve complex business and technical problems. They must incline to share their insights and educate peers to foster a technical community of SMEs. In addition, candidates must have excellent written and verbal communication skills.
Key job responsibilities
- Serve as a technical expert in cloud technologies, supporting customers with complex commercial and technical challenges.
- Stay up-to-date with cloud service offerings to extract technical and business insights that drive reference architectures, runbooks, blogs, and training content.
- Deliver technical and business presentations to internal audiences (field SAs, BDMs, consultants, and product engineering) and external audiences (industry and partner events).
- Work with customers and internal teams to create Proof of Concept (POCs), pilots, and Minimum
- Viable Products (MVPs) that demonstrate solutions designed for successful deployment and operationalization in the cloud.
- Autonomously manage a broad pipeline of technical engagements requiring bias to action, swift delivery, and frequent reprioritization.
Requirements:
- 2+ years of design, implementation, or consulting experience in applications or infrastructures
- 4+ years within specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics)
- 2-4 years of enterprise technology experience
- 2-4 years experience with Cloud technologies (AWS, Microsoft Azure or GCP)
- 2 years experience architecting cloud solutions in (AWS, Microsoft Azure or GCP)
- 2 years in a customer facing role
- Demonstrate strong customer focus and ownership
- Have foundational cloud certifications or be able to achieve within 90 days
- Computer Science/Technical degree or equivalent experience
Preferred Qualifications:
- 2+ years architecting/designing solutions built on cloud
- 3+ years of experience as a solutions architect, software engineer, or technical consultant
- Broad technology experience across cloud architecture, applications development, relational databases, NoSQL databases, analytics, machine learning, networking, security, storage, DevOps, containers, serverless, CI/CD, cloud migrations, or IT transformations
- Sound business judgment with proven ability to influence business stakeholders
- Public cloud provider certifications: AWS, Azure, or Google
What’s in it for you?
- Educational support: Udemy for Business
- "Work-life balance" culture and flexible schedule
- Employee Stock Purchase Plan (ESPP)
- Support global projects in a multicultural environment
Additional Job Description
As a Solution Architect, you will be a recognized expert who advises our customers. You will develop cloud migration, modernization, and multi-cloud acumen to craft highly scalable, flexible and resilient cloud architectures that solve customer business problems and accelerate the adoption of cloud services. You will understand cloud economics to drive the highest value for our customers.
EEO Statement
At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.
Equal Opportunity Employer
At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
