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Customer Support Specialist - Government Technical Support (Active Security Clearance Required)

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

Vatican City

Offer summary

Qualifications:

U.S. citizen with active security clearance, 1-3 years in customer or technical support, Ability to document information clearly, CompTIA A+ certification preferred, ITILv3 or ITILv4 Foundation certification preferred.

Key responsabilities:

Provide technical support for government agency
Troubleshoot software, network, and mobile device issues
Ensure critical government services run smoothly
Document technical issues and solutions
Collaborate with colleagues in a supportive environment

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Job description

Your missions

Description

Are you passionate about solving tech problems and helping others? If you are a U.S. citizen with a security clearance, this is your chance to join a dynamic team dedicated to keeping vital government operations running smoothly! As a Customer Support Specialist, you will provide top-notch technical support to a large government agency.

Why This Job Rocks

Be a Tech Superhero: Help users troubleshoot software, network, and mobile device issues, making their day a breeze.
Make a Real Difference: Your work ensures critical government services are always up and running.
Join a Supportive Team: Work alongside friendly colleagues who are always happy to help.
Work-Life Balance: Enjoy a flexible schedule with a mix of on-site and remote work (after training).

Requirements

Must be a U.S. citizen with an active security clearance (minimum SECRET level).
1-3 years of experience in customer or technical support.
Ability to document information clearly and accurately.
Thrives in a fast-paced environment and enjoys a challenge.
Excellent written and verbal communication skills.
Team player with a positive attitude.
Ability to work on-site when needed (Sterling, VA).

Bonus Points