Offer summary

Qualifications:

Fluent in Latvian and English, Prior experience in customer service preferred, Familiarity with CRM systems is a plus.

Key responsabilities:

Provide exceptional support to Latvian-speaking clients via phone, email, and live chat

Resolve inquiries and document interactions in CRM system

Maintain understanding of company offerings to assist customers

Collaborate with team to improve satisfaction strategies

Participate in training and contribute to process improvements

Job description

Embark on a rewarding career journey with Patrique Mercier Recruitment JP in the beautiful country of Greece! We are currently seeking skilled Latvian-speaking customer service representatives who are ready to take on a thrilling challenge while enjoying a fully paid relocation. In this role, you will provide exceptional support to our valued customers, ensuring their inquiries and issues are handled with care and professionalism. Enjoy the unique opportunity to work in a vibrant, multicultural environment while enjoying the stunning Mediterranean atmosphere. If you are passionate about customer service and eager to develop your career in a picturesque setting, we invite you to apply and become part of our dynamic team!

Responsibilities

Deliver outstanding customer service to Latvian-speaking clients through various communication channels, including phone, email, and live chat.
Address customer inquiries, resolve issues, and provide accurate information about our services and products.
Maintain a comprehensive understanding of company offerings to better assist customers.
Document all customer interactions meticulously in the company's CRM system.
Collaborate with team members to enhance customer satisfaction strategies.
Participate in ongoing training and development sessions to improve service skills.
Contribute ideas to improve internal processes aimed at enhancing the customer experience.

Requirements

Fluent in Latvian, both written and spoken; proficiency in English is required.
Exceptional communication skills and a strong commitment to customer service.
Ability to thrive in a fast-paced environment and manage multiple priorities.
Strong problem-solving skills with an analytical mindset.
Prior experience in customer service or a related field is preferred.
Familiarity with CRM systems and customer support tools is a plus.
A positive attitude, adaptability, and eagerness to learn in a new cultural context.

Benefits