Offer summary

Qualifications:

Fluent in Norwegian and English, Previous customer service experience preferred, Familiarity with CRM systems and software, Ability to manage multiple tasks effectively, Strong problem-solving skills.

Key responsabilities:

Provide customer support via phone, email, and chat

Address inquiries and resolve issues efficiently

Maintain understanding of platform features

Document interactions and feedback in CRM

Collaborate with team to improve service quality

Job description

Join the vibrant team at Patrique Mercier Recruitment JP and elevate your career in the beautiful setting of Greece! We are currently seeking enthusiastic Norwegian-speaking customer service representatives to support a major streaming platform. This role comes with the incredible benefit of paid relocation, allowing you to immerse yourself in the stunning landscapes and rich culture of Greece while engaging in a fulfilling career. In this position, you will assist customers with inquiries and issues related to the streaming service, ensuring an exceptional experience for users. If you’re passionate about customer service and excited to work in an innovative environment, this is the perfect opportunity for you!

Responsibilities

Provide top-notch customer support to Norwegian-speaking clients through various communication channels including phone, email, and live chat.
Efficiently address customer inquiries and resolve issues to ensure a high level of satisfaction.
Maintain an in-depth understanding of the streaming platform and its features to assist users effectively.
Document customer interactions and feedback accurately in the company’s CRM system.
Collaborate with team members to enhance service quality and improve customer experiences.
Participate in ongoing training to stay updated on company policies and service enhancements.
Contribute ideas for process improvements and customer engagement initiatives.

Requirements

Fluent in Norwegian, both written and spoken; proficiency in English is required.
Excellent communication and customer service skills with a friendly demeanor.
Ability to thrive in a fast-paced environment and manage multiple tasks effectively.
Strong problem-solving skills with attention to detail.
Previous experience in customer service, particularly related to tech or streaming, is preferred.
Familiarity with using CRM systems and support software.
A positive attitude, adaptability, and a willingness to embrace a new cultural experience.

Benefits