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Training Specialist (Veteran health platform)

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

United States

Offer summary

Qualifications:

Bachelor’s degree in relevant field, Experience in instructional design, Proficiency in content development, Expertise in Veteran healthcare and technology, Comfort with digital tools for training.

Key responsabilities:

Develop comprehensive training materials and plans
Create and update user guides and videos
Deliver virtual training sessions to diverse audiences
Document progress and maintain updated training schedules
Collaborate with stakeholders for continuous improvement

DCG Communications Public Relations and Communications SME https://www.dcgcommunications.com/

51 - 200 Employees

See more DCG Communications offers

Job description

Your missions

The Department of Veterans Affairs (VA) aims to streamline and improve care for all Veterans through the development of a unified online platform. This platform allows Veterans, caregivers, and VA providers, to easily access, monitor, and enhance their health and overall wellness. Working closely with our VA client, the Training Specialist plays a crucial role in designing and implementing comprehensive training materials and learning sessions to promote accessibility and awareness of all features and benefits.

Product Training Plan
The Training Specialist shall develop a digital product training plan that shall encompass all the tools, techniques, and strategies that will be used to create new and update existing training materials to reflect each new feature, capability, and release as well as deliver several monthly training sessions to end users, including Veterans, Caregivers, VA providers, and other stakeholders. The plan shall be updated monthly and include a schedule of all training sessions and copies of the training materials.

Training Materials
The Training Specialist creates new and updates existing training materials for each of the 15-20 digital product lines. The method of training and type of materials used may include any combination of the following:

User Guides
Frequently Asked Questions (FAQs)
Quick-Start, Implementation, or Orientation Guides
Listservs
Live Demos
Videos, vignettes, webinars, slide show presentations

Prior to the release of a new product feature, the Training Specialist will create or update the set of training materials for that product line to highlight content updates, new content, or new technology workflow/process changes as well as incorporating changes based on user, stakeholder, and/or staff feedback. Training products shall comply with branding and style; privacy guidelines and Section 508 requirements.

The Training Specialist will utilize VA-owned content management system (CMS) templates to post and launch updated training materials to the appropriate training portal on the specific VA platform. All training materials, including source files, shall be provided to the VA PM/COR for review and approval, prior to posting the training material updates.

Delivery of Training to Veterans and VA Staff
The Training Specialist shall deliver digital product trainings to Veterans, their caregivers, and VA staff, e.g. providers, other clinical and administrative staff, and help desk staff who respond directly to Veteran and VA staff issues on the use of each product. Trainings will be hosted in a virtual setting and participants may range from 25 individuals to more than 150 per training session. Approximately 4 trainings occur each month.

Weekly progress reports will document all training product activities.

Required Skills:

Instructional Design: Ability to analyze training needs, design effective learning experiences, and create engaging training materials.
Content Development: Proficiency in developing training content such as presentations, manuals, e-learning modules, and multimedia materials.
Subject Matter Expertise: Understanding of the subject matter being taught, Veteran healthcare and technology
Communication Skills: Clear and effective communication is crucial for explaining concepts, facilitating discussions, and presenting information.
Facilitation and Presentation: Capability to conduct training sessions, workshops, and seminars in-person or virtually, and engage participants effectively.
Evaluation and Assessment: Ability to assess training needs, evaluate training outcomes, and continuously improve training programs based on feedback and results.
Adaptability and Flexibility: Willingness to adapt to changes in technology, training methods, or organizational needs.
Stakeholder Management: Ability to collaborate with diverse stakeholders including learners, subject matter experts, managers, and executives.
Problem-solving Skills: Capability to identify issues during training delivery and find effective solutions promptly.
Technology Proficiency: Comfort with using various digital tools and software for content creation, delivery, and management.
Education: Bachelor’s degree in Education, Instructional Design, Human Resources, Psychology, Communication, Business Administration, or a related field.
Veterans highly encouraged to apply

Location: At DCG, many of our team members work remotely. With over 150 employees based throughout the country, DCG is committed to hiring the best talent and fostering a culture of virtual collaboration. The selected candidate will work during DCG's core Eastern Standard Time business hours.

Culture: DCG boasts a flexible and adaptable culture. We value hardworking, self-motivated, and dedicated team members and are committed to fostering ample opportunities for career advancement. Get a glimpse into our culture here:

DCG Life Medium Blog: https://medium.com/dcg-life
DCG Life Instagram: @dcglife

Benefits Snapshot:

A range of comprehensive healthcare plans, encompassing medical, dental, and vision insurance, along with group life coverage. The firm covers 60% of the premium cost for employees and all dependents.
401(k) retirement plan with a fully vested 4% corporate match
Annual monetary supplement toward mental and physical wellbeing, and pre-tax Flexible Spending Accounts (FSA).
100% Paid Family Bonding for all new parents (including adoption), in addition to STD/LTD
$1000 family expansion benefit to offset costs often uncovered with medical plans: fertility treatment, adoption, and surrogacy.
Generous paid time off including 11 paid federal holidays annually.
Annual $1600 professional development stipend
$300 annual cash benefit to be used on a variety of wellness perks such as massage, gym memberships, apple watches, and more.

About us:
Founded in 2010, DCG is a specialized communications consultancy focused on developing influential communications programs to help clients build their brands and enhance their reputations. Spanning the entire public sector, our subject matter marketing expertise has earned us the #14 spot on GrowthLab’s ranking of the top 100 federal communications contractors.