Job Description
Summary:
NetSuite Education Services provides comprehensive instructional programs to ensure our customers, partners and employees have the knowledge to achieve the highest level of success.
The Education Consultantplays a critical role in achieving this objective. They work collaboratively with customers to help them build product knowledge, increase user adoption and achieve return on investment. They do this by designing and delivering high-quality, process-based tailored training that promotes NetSuite standard processes. This Education Consultant role will focus primarily on customers who are currently implementing NetSuite but may also deliver training to Partners and our existing customers.
The Education Consultantworks in a high-energy and dynamic environment, delivering training to multiple customers across a variety of industries. This position is responsible for the delivery of instructor-led onsite and virtual end user training.
The Education Consultant works in partnership with the implementation team to assess customer training needs, develop custom curriculum and materials (written and eLearning tutorials), and deliver quality training to ensure optimal user adoption. Education Consultants may deliver additional services such as Train-the-Trainer, Pre-UAT Training and Post Go Live Support Training.
The ideal candidate possesses a passion for training, has excellent communication skills, can deliver instructor-led onsite and virtual-classroom sessions, can develop learning and reference materials, demonstrates excellent attention to detail, cares deeply about customer satisfaction, exhibits strong project management skills and embraces change.
All
Education Consultants will learn the fundamentals to work with our customers to train them on our solutions that are specific to multiple industries.
Your Responsibilities:
As an Education Consultant, you will have the opportunity to make immediate contributions to the organization as you:
- Advise customers how to fully apply their learning subscription and develop a Learning Action Plan strategy to accommodate all user’s training needs with the goal of driving adoption of the customer’s configured NetSuite system.
- Recommend standard methodologies from a user adoption, training, and business management perspective.
- Deliver customer specific end-user training based on needs and timing of customer which may include user acceptance, go live, post-go live, refresher, or subject matter expert training.
- Understand and apply adult learning techniques and adjust the training solution according to the specific requirements of the customer.
- Understand the NetSuite application in all functional areas as they relate to customer end user learning requirements. Apply that knowledge to solve customer business challenges.
- Take full ownership of multiple concurrent customer training projects. Interact with customer as needed for logistics, knowledge transfers and follow-ups.
- Partner and collaborate with our internal teams to drive success with customers using a unified approach.
- Incorporate learning industry standard methodologies and techniques in daily engagements.
- Deliver engaging interactive webinar sessions or onsite event sessions to highlight value and product features to customers.
- Grow product knowledge and experience to provide content insights for course development.
- Participate in the development of new offerings and improvement to processes, providing feedback and suggestions to education program management.
- Keep up-to-date on current and new product rollouts to ensure functional and technical knowledge, as well as training and presentation skills are continuously upgraded.
- Incorporate learning industry standard methodologies and techniques in daily engagements.
- Adhere to Education Services Delivery methods, processes, procedures, and policies in the development and delivery of education services.
Qualifications/Skills:
Candidates for the
Education Consultant role should have many of the following qualifications:
- Minimum 3 years in cloud-based software or related professional experience
- 2+ years of experience in a functional training or consultative role with emphasis on technology and business process training development, design, and delivery
- Strong presentation, training, and group facilitation skills; familiar and competent with audience-engagement methods and techniques appropriate for all types of audiences
- Resourceful, motivated, and competitive with a "roll-up-the-sleeves" and "get the job done" attitude
- Understanding of common industry standards as related to ERP along with standard business practices as related to Accounting (Accounts Receivable, Accounts Payable, General Ledger, Fixed Assets), Inventory Management (Purchasing, Fulfillment, Warehouse Management) and/or Software/Services management functions (Revenue Recognition, Project Management, CRM)
- Ability to listen and advise the customer on pertinent solutions to drive adoption of existing products and expansion into new products
- Excellent time management skills with the ability to juggle multiple demands and reprioritize as customer timelines shift
- Highly adaptable and open to change to best serve customer's needs
- Excellent written and verbal English skills that can be applied to documentation development, curriculum review, delivery, and communication
- Initiative, creativity, and a passion for delivering results that make a difference
- Thrive on working in a fast-paced environment
- Effective when working independently and in team environments
- Receptive to feedback
Travel:
- The position may deliver on-site training upon request, up to 15%.
Career Level - IC3
Responsibilities
QUALIFICATIONS
Disclaimer:
Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.
Range and benefit information provided in this posting are specific to the stated locations only
Canada: Hiring Range from $58,100 - $126,000 CAD per year
US: Hiring Range: from $25.87 - $67.93 per hour; from $53,800 - $141,300 per year. May be eligible for equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
- Medical, dental, and vision insurance, including expert medical opinion
- Short term disability and long term disability
- Life insurance and AD&D
- Supplemental life insurance (Employee/Spouse/Child)
- Health care and dependent care Flexible Spending Accounts
- Pre-tax commuter and parking benefits
- 401(k) Savings and Investment Plan with company match
- Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
- 11 paid holidays
- Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
- Paid parental leave
- Adoption assistance
- Employee Stock Purchase Plan
- Financial planning and group legal
- Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
About Us
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.
When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.
We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
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Disclaimer:
Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
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