Customer Service Representative (CSR) - (HR30645DES)

Job Title: Customer Service Representative (CSR)
Location: Remote (MST Time zone)
Salary Range: up to 1300 USD

Work Schedule: Monday Friday, 10:30 AM to 7:30 PM (MST)

NOTE: INDEPENDENT CONTRACTOR POSITION

Company Overview:

Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Discover a world of career possibilities with Sagan.

Position Overview:

We are looking for a proactive Customer Service Representative (CSR) to join our sales team. This role involves managing customer calls, cross-selling services, and building strong relationships with clients in our database. The ideal candidate will have experience in customer service or sales, excellent communication skills, and a positive attitude. Bilingual fluency in English and Spanish, preferably from Mexico, is required.

Key Responsibilities:

• Customer Outreach: Call existing clients from the database to offer additional services (Insurance, Tax/Bookkeeping, Real Estate).
• Cross-Selling: Use provided call lists and scripts to introduce clients to other services we offer.
• Client Communication: Handle inquiries and concerns from existing clients in a professional and courteous manner.
• Data Management: Maintain accurate records of client interactions and follow-ups.
• Follow Scripts: Adhere to call scripts while ensuring personalized communication with each client.

Qualifications:

• Strong communication skills in both English and Spanish (preferably from Mexico).
• Previous experience in customer service or sales roles is preferred.
• Ability to work independently with minimal supervision.
• Strong organizational skills and attention to detail.
• Experience working with CRM software is a plus.

Nice-to-Haves:

• Calling experience.
• Experience working with Mexican clients.

Please note: To ensure prompt processing of your application, we kindly request that you submit your resume and intro video in English format.