Offer summary
Qualifications:
1+ years in Cybersecurity focused role or applicable schooling and internships, Bachelor's degree in Technology and/or Cybersecurity or relevant experience, Experience with Windows, Linux, MAC operating systems, Cybersecurity certifications from reputable organizations, Knowledge of threat detection and incident response.
Key responsabilities:
- Assess customer’s Falcon environment and ensure alignment with standards
- Provide recommendations to improve security for Falcon Complete customers
- Document and resolve all customer-related issues per established procedures
- Partner with internal teams for customer satisfaction and issue resolution
- Develop service reports and stats for customers as requested