Shared Delivery QDRO Lead Associate

As a Senior Analyst within the QDRO/QMCSO/POA Group of Pension Outsourcing, you will work with consultants and senior consultants in administering Qualified Domestic Relations Orders (QDROs), Qualified Medical Child Support Orders (QMCSOs) and Power of Attorney (POA) documents for Fortune 1000 and other non-profit organizations.  As a key team member responsible for work product, and oversight of workflow, you will be working directly on client projects in support of broad client engagements.

You will contribute as part of a team to the entire range of QDRO/QMCSO/POA outsourcing services and projects.  You will work with mid and senior consultants as well as interface with clients to answer questions, resolve issues and complete projects.  In this role you will:

• Learn all aspects of QDRO/QMCSO/POA rules and learn to administer these services
• Learn project management of these services
• Assist in management of specialized QDRO/QMCSO/POA Call Center
• Assist in updating and creation of process documentation materials
• Manage and coach team to ensure progress against established budgets, timelines and quality standards
• Serve as primary, daily contact to clients on delivery of services
• Respond to and resolve complex issues, including those escalated by less experienced Analysts
• Review work and deliverables of Analysts
• Raise issues as appropriate to Consultants/Senior Consultants
• Deliver on projects to meet or exceed client expectations
• Increase efficiency within client teams by identifying ways to improve processes
• Develop and train less experienced Analysts
• Employ Willis Towers Watson’s Professional Excellence tools and concepts to ensure efficient and quality output/service delivery
• Adhere to plan documents and government regulations in administering plans
• Maintain complete and accurate work papers and audit trails