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Director Customer Delivery Management

Remote:

Full Remote

Contract:

Full time

Experience:

Expert & Leadership (>10 years)

Work from:

United States

Offer summary

Qualifications:

Bachelor's Degree or equivalent experience, 10-12 years in Account Delivery Management, 4-6 years leadership experience, Fluent business English skills.

Key responsabilities:

Oversees Customer Delivery Management teams and processes.
Sets strategy, goals, and metrics for assigned areas.
Analyzes service level compliance and operational effectiveness.
Manages problem solving between customers and service personnel.
Implements customer growth plans including retention and revenue targets.

Diebold Nixdorf

10001 Employees

See more Diebold Nixdorf offers

Job description

Job Description

Provides leadership and oversight to the Customer Delivery Management group. Builds and maintains positive working relationships with an assigned group of customers, ensuring efficient contract processing, invoicing, payment processing and service delivery. Coordinates response to installation-related issue evaluation and resolution. Monitors Customer Delivery Management by analyzing financial and performance data. Engages with customers, in person or remotely, and represents the company in retention situations. Coordinates appropriate and effective engagement between customers and company service providers and ensures ongoing and high levels of customer satisfaction.

Responsibilities

� Oversees Customer Delivery Management teams, leaders and processes.
� Sets strategy, goals and metrics for assigned areas.
� Complies and analyzes statistical data and trends relating to service level compliance and operational effectiveness.
� Manages and drives problem solving efforts between customers and service personnel.
� Owns responsibility for teams meeting established performance metrics, including time-to-engage, time-to-resolve, customer satisfaction, retention and renewal.
� Responsible for developing and implementing customer growth plans, including retention, renewal and revenue targets.
� Responsible for revenue and profit goals and effectively manages P&L across multiple deal structures.

Qualifications

Required Qualifications

Bachelor's Degree or equivalent work experience required.
Typically has 10-12 years of experience in Account Delivery Management and typically 4-6 years leadership experience.
Fluent business English skills (Written and spoken).

About Us

Why should you join Diebold Nixdorf?

Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.

–Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.

To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes**

We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found here - https://www.dieboldnixdorf.com/en-us/about-us/global-locations