Offer summary
Qualifications:
Bachelor’s degree or equivalent experience, 0-1+ years in customer support roles, Strong time management and prioritization skills, Experience in end-to-end support lifecycle, Excellent written and verbal communication.
Key responsabilities:
- Communicate with users to address inquiries
- Troubleshoot product issues from start to finish
- Help customers achieve their goals with best practices
- Manage ticket backlog and responsibilities
- Gather feedback and share with engineering team