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SAP Service Delivery Manager

Remote: 
Full Remote
Contract: 
Full time
Work from: 
United Kingdom

Offer summary

Key responsabilities:

  • Ensure high-quality service delivery to customers.
  • Act as point of contact for concerns and service issues.
  • Work with Account Managers to build client relationships.
  • Align products and services with client goals.
  • Offer insights into potential future offerings.
The Config Team Ltd logo
The Config Team Ltd
51 - 200 Employees
About The Config Team Ltd
We specialise in the design, development and implementation of innovative SAP Supply Chain solutions that deliver an integrated end-to-end supply chain process. We only focus on the SAP Supply Chain, meaning our customers benefit from extensive specialised knowledge, experience and innovation. The leader in our field, we have been implementing SAP Supply Chain solutions for more than 25 years, for global brands across a diverse range of industries. We adopt a collaborative approach to everything we do, working together with our customers to implement solutions that deliver tangible business benefits. Our collective knowledge and experience of the SAP Supply Chain is unrivalled, which has led to us retaining many long-standing customers that trust us with their SAP Supply Chain solutions year after year.
See more The Config Team Ltd offers

Job description

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Your missions

SAP Service Delivery Manager

Employment: Permanent

Location: UK-Based, Flexible (Remote/Hybrid)

Salary: Competitive salary, private healthcare, 5% pension matched, 24 days holiday + birthday leave, annual volunteer day, life insurance (4x annual salary), charity donation options, CSR initiatives, and much more!

The Role:

The Service Delivery Manager is responsible for ensuring that customers are receiving the highest level of service acting as a point of contact to respond to concerns and resolve service issues within agreed SLAs.

Combining their knowledge and experience, the Service Delivery Manager is expected to work alongside Account Manager(s) to build a trusted and strategic long-term relationship with the client base. By understanding the goals and ambitions of each client, the Service Delivery Manager will work to identify and align relevant products and services in addition to offering insight into potential future offerings from either SAP, The Config Team, or other partners.


Required profile

Experience

Spoken language(s):
Check out the description to know which languages are mandatory.

Hard Skills

Service ManagementProject CollaborationSAP ERP

Soft Skills

  • Analytical Thinking
  • Customer Service
  • Problem Solving
  • Relationship Management
  • Verbal Communication Skills
Are you interested?

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