Offer summary
Qualifications:
Associates/Bachelors strongly preferred, 1 year of technical support experience, Proficient in hardware/software troubleshooting, Knowledge of Windows, IOS, Microsoft O/S, PC certifications (A+, MCDST or MCST).Key responsabilities:
- Receive and resolve client inquiries
- Create case logs and monitor resolutions
- Troubleshoot software-related problems
- Provide customer service and remote support
- Assist team members on various issues