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Virtual Experience Associate (Work From Home)

Remote: 
Full Remote
Contract: 
Experience: 
Entry-level / graduate
Work from: 
Illinois (USA), United States

Offer summary

Qualifications:

Product knowledge expertise, Strong data entry skills, Excellent verbal communication.

Key responsabilities:

  • Maintain customer relationships and inquiries
  • Document actions related to customer interactions
  • Improve service quality through process recommendations
  • Keep updated on product knowledge via learning opportunities
  • Assist in accomplishing customer service goals
Pro Talent HR logo
Pro Talent HR Human Resources, Staffing & Recruiting SME https://protalenthr.com/
51 - 200 Employees
See more Pro Talent HR offers

Job description

Company Description (Fully Remote Job)- Urgent Hiring

At Pro Talent HR, we specialize in empowering businesses with comprehensive HR solutions tailored to drive growth and success. From talent acquisition and employee development to payroll management and compliance, our expert team partners with organizations to streamline their HR processes and enhance their workforce strategies. We're dedicated to helping companies of all sizes optimize their human capital, ensuring that they not only meet but exceed their business objectives.

Role Description

This is a full-time remote role for a Customer Experience Associate at Pro Talent. 

Customer Service Associate Job Responsibilities:

Maintains customer relationship by responding to inquiries; documenting actions.

Customer Service Associate Job Duties:

  • Prepares for customer inquiries by studying products, services, and customer service processes.
  • Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer.
  • Records customer inquiries by documenting inquiry and response in customers' accounts.
  • Improves quality service by recommending improved processes; identifying new product and service applications.
  • Updates job knowledge by participating in educational opportunities.
  • Accomplishes customer service and organization mission by completing related results as needed.
Customer Service Associate Skills and Qualifications:

Product Knowledge, Informing Others, Data Entry Skills, Organization, Analyzing Information , Verbal Communication, Reporting Skills, Managing Processes, Customer Focus, General Consulting Skills, Multi-tasking

Required profile

Experience

Level of experience: Entry-level / graduate
Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Non-Verbal Communication
  • Multitasking
  • Customer Service
  • Analytical Thinking
  • Consulting
  • Problem Reporting

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