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Service Desk Analyst (WFH)

Remote: 
Full Remote
Contract: 
Work from: 
California (USA), New York (USA), Tennessee (USA), United States

Offer summary

Qualifications:

Technical Support and Troubleshooting skills, Strong problem-solving abilities, Relevant certification in IT or related field, Previous experience in a similar role is a plus.

Key responsabilities:

  • Providing technical support on a day-to-day basis
  • Troubleshooting and customer service
Pro Talent HR logo
Pro Talent HR Human Resources, Staffing & Recruiting SME https://protalenthr.com/
51 - 200 Employees
See more Pro Talent HR offers

Job description

At Pro Talent HR, we specialize in empowering businesses with comprehensive HR solutions tailored to drive growth and success. From talent acquisition and employee development to payroll management and compliance, our expert team partners with organizations to streamline their HR processes and enhance their workforce strategies. We're dedicated to helping companies of all sizes optimize their human capital, ensuring that they not only meet but exceed their business objectives.


Role Description

This is a full-time remote role for a Service Desk Analyst at Pro Talent. 

The Service Desk Analyst will be responsible for providing technical support, troubleshooting, and customer service on a day-to-day basis.

Qualifications

  • Technical Support and Troubleshooting skills
  • Analytical Skills
  • Customer Support and Customer Service skills
  • Strong problem-solving abilities
  • Excellent communication and interpersonal skills
  • Ability to work well under pressure
  • Previous experience in a similar role is a plus
  • Relevant certification in IT or related field

Required profile

Experience

Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Problem Solving
  • Calmness Under Pressure
  • Communication
  • Analytical Skills
  • Customer Service
  • Troubleshooting (Problem Solving)
  • Social Skills

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