Offer summary
Qualifications:
High school diploma or equivalent, Proven experience in customer service, Strong communication skills, verbal and written, Effective problem-solving abilities, Proficient in customer support software.
Key responsabilities:
- Provide timely assistance via phone, email, and live chat
- Address customer inquiries with empathy and efficiency
- Troubleshoot technical issues for customers
- Process orders, returns, and refunds accurately
- Maintain records of customer interactions in CRM