Who is DexCare?
DexCare optimizes time in healthcare, streamlining patient access, reducing waits, and enhancing overall experiences. Born within Providence, DexCare addresses tech gaps by aligning supply and demand, recently securing a $75 million Series C funding round led by ICONIQ Growth, alongside partners like MGB, Kaiser Permanente Ventures, and others, to modernize healthcare infrastructures for an inclusive ecosystem.
What is DexCare?
DexCare, a digital care orchestration platform, streamlines care delivery logistics. It empowers healthcare systems to predict constraints and precisely schedule services, optimize capacity, and cuts operational costs. Currently serving 57 million patients, including Kaiser Permanente and Providence, DexCare ushers in a new era of digital-care access, ensuring health systems can efficiently track and deliver every hour of capacity for consumer ease.
DexCare is looking for an Implementation Engineer to manage technical implementation activities following a customer sale. You will ensure customer implementations are completed on-time and within budget. This role collaborates with sales, engineering, infrastructure, and technical support resources to ensure implemented projects accurately address customer needs and are appropriately supported by key stakeholders.
What You'll DoManage the technical implementation of projects and customers closed by the sales teamIdentify current and future customer services requirements. Provide product, service, or equipment, technical, and engineering information by answering questions and requestsStrong analytic and leadership skills, including a thorough understanding of how to interpret customer business needs, and translate them into applicationsServe clients by identifying their needs and providing technical advice of productsProactively assess solution specifications considering changing customer requirements and recommend solution changes that optimize value for both the customer and the companyProvide demonstrations of the solution as needed during the implementation cycleCoordinate closely with the internal engineering and other technical teams as necessaryProvide coaching and professional development to others enhancing their product knowledge, technical acumen, and technical sales skillsWhat You'll BringBA/BS degree plus at least 5 years or experience in an implementation engineering role, or equivalent experienceExperience with relational databases, SQL Server and/or OracleSolid understanding of basic Typescript, Python, and techniquesExperience in a business-to-business, large/strategic customer segment, and/or technical experience in a comparable sales roleExperience with Atlassian Product Suite, Asana and other project management systemsExperience working with Cloud Platform Services, such as MSFT Azure or Amazon AWS, with working knowledge of APIs to interface 3rd PartiesExperience working with API’sDexCare is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. DexCare does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex. DexCare provides reasonable accommodation to all applicants who require such accommodation to apply for the position or to perform the essential functions of the job.
