Case Officer - Cancellations Team - Authorisations

Case Officer - Cancellations Team - Authorisations

Location

Edinburgh / Leeds / London

Salary

National ranging £41,800 - £47,000 and London £46,000 - £51,000

Are you a diligent Case Officer who is looking for a new challenge?

We are looking for an individual with the ability to make sound judgements to draw out key information, while engaging with empathy and curiosity to deliver on key objectives.

The Team

The Authorisations Division is responsible for assessing and determining applications from firms and individuals conducting regulated activities, to ensure they are set up to meet our standards.  Authorisations touches on every sector and is home to the Supervision Hub, the Financial Services Register and Early Oversight. Our work has a significant impact on conduct in the financial services markets, by being a robust gatekeeper and ensuring firms’ business models are sustainable and people are competent and act with integrity.  

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The Division uses Authorisation and Early Oversight to help deliver our public offer,​ and as a tool to protect consumers from the harm that can be caused by bad conduct in the financial services industry. ​ Our transformation strategy focuses on how we digitise the gateway, through improved use of data. This is about making us ready for the future, both to meet the needs and expectations of applicants who use our services, but also to improve our effectiveness. We work with the FCA Supervision, Policy and Competition teams as well as Enforcement and Market Oversight, to enable a holistic and coordinated approach to regulation. 

We are recruiting for a talented, enthusiastic Case Officer to work as an Associate in the Cancellations team within the new Controllers and Cancellations Department in Authorisations.

What you will be doing

You will be responsible for assessing the viability of a firm’s application to cancel its Part 4A permission or payment services registration.

You will work closely with a variety of relevant stakeholders as well as the firm, until a decision is made on an application. This role requires close working with many other colleagues in the FCA and PRA, including Supervision, Policy and Sector Teams. There will also be the opportunity to participate in team and cross department ad-hoc project work.

You will be expected to demonstrate:

• Efficient management of a high volume of cases

• The ability to identify, evaluate, investigate and pre-empt risks to the FCA's statutory and operational objectives

• Good communication and influencing skills with key internal and external stakeholders, including applicant firms

• The ability to make strong and timely judgements, based upon accurate consideration of all relevant factors

• Excellent time and workload management, demonstrating the ability to manage and prioritise different tasks effectively

• Working collaboratively and supporting colleagues 

What you will get from the role? 

• Working in a varied and intellectually stimulating environment with opportunities to further develop your career

• An opportunity to put analytical, problem solving and professional skills into practice

• An opportunity for interaction with a broad range of areas within the FCA and PRA

• A commitment to training and development and the opportunity to learn from highly experienced colleagues

• Broadening of skills and knowledge of all sectors of the financial services industry

Our competitive flexible benefits scheme gives you the opportunity to create a personalised benefits package, tailored to suit your lifecycle. You can use this allowance to purchase additional benefits such as dental or cycle to work or you have the option top up your base salary by taking this as cash. 

Core benefits that you will receive as standard are: 

• 25 days holiday per year  

• Private healthcare with Bupa 

• A non-contributory Pension of at least 8% of your basic salary each month (there are several contribution levels that increase depending on your age – up to 12% a month once you reach the age of 35)

• Life assurance of eight times your basic salary 

• Income protection 

We support hybrid working which means you will be able to work from home up to 60% of the time over a month with the remainder of your time in one of our three office locations.

The skills and experience you will have

Minimum

We are a signatory to the Government’s Disability Confident scheme. This means that we will offer an interview to disabled candidates entering under the scheme, who best meet the minimum criteria for a role.

• Prior experience within case management to ensure that all cases are assessed correctly, meeting service standards and statutory deadlines

• Prior experience working on financial services and/or regulatory issues

• Excellent written communication skills

Essential

• A credible role model, demonstrating all of the FCA cultural characteristics

• Good analytical skills and the ability to present the outcome of your analysis clearly and effectively

• Good verbal communication and interpersonal skills

• A strong team player with the ability to be flexible and pragmatic, able to adapt to changing circumstances, positively embracing new approaches

• Ability to thrive under pressure and deliver to tight deadlines

• Some evidence of building and maintaining professional relationships with stakeholders

About the FCA

The FCA regulates the conduct of 50,000 firms in the UK to ensure our financial markets are honest, fair, and competitive. We do this to make sure markets work well for individuals, businesses, and the economy. For more information on what we do, our three-year strategy can be found here.

The FCA's Values & Diversity 

Our ambition is to cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences and similarities enable us to be a better organisation – one that makes better decisions, drives innovation, and delivers better regulation. 

The FCA is committed to achieving greater diversity across all levels of the organisations. Given this, we particularly welcome applications from women, disabled and minority ethnic candidates for our Associate role. 

Flexible working

We welcome applications from candidates who are looking for flexible arrangements.  Many of our staff work flexibly including working part-time, staggered hours, and job shares.  We cannot promise to give you exactly what you want but we will not judge you for asking.    
 

Multi-location

As part of the FCA’s on-going commitment to develop our national presence, most of our vacancies are now open to working in our Edinburgh, Leeds, or London offices.  This means that as part of the application process you will be able to select your preference of which office location you would like to work from.   

Useful information

• This role is graded as Associate – Level 8 - Regulatory

• Applications for this role close on Monday 7th October 2024

• CVs will be reviewed by the Recruiting Team from Tuesday 8th October onwards

Got a question?

If you are interested in learning more about the role, please contact:

For internal candidates, please speak to Jen Wishart on jennifer.wishart@fca.org.uk

For external applicants, please contact Aaron Ward on aaron.ward@fca.org.uk  

What to expect from our interview process  

The process will likely involve two stages:

• A Case Study

• A competency based interview

Your Recruiter will discuss the process in detail with you during screening for the role.  

Application support 

 We want to remove any possible barriers and are committed to providing a wide range of reasonable adjustments so that you can keep the focus on your conversations and be at your best.  

If you have an accessibility requirement, disability, or condition that means you might require changes to the recruitment process, please contact your recruiter to discuss this further. Our aim is to make your application as easy and comfortable as possible, and your recruiter will be happy to work with you to make any necessary arrangements where possible.