Offer summary
Qualifications:
Bachelor's degree in computer science or related field, Minimum 5+ years of experience in contact center technologies, Deep understanding of contact center architecture, Ability to design customer omni-channel routing, Knowledge of regulations like TCPA and PCI.
Key responsabilities:
- Design, implement, and support contact center cloud solutions
- Provide technical leadership for CCaaS omni-channels
- Collaborate with internal teams and external vendors
- Support automation and platform upgrades
- Participate in 24x7 on-call support rotations