Job Summary:
Open Access is a 24-hour answering service for our NOMS patients and providers. The Patient Services Coordinator is responsible for assisting patients and providers after hours by answering medical questions, chart management, communicating patient needs to providers, and running patient reports. Friday, Saturday, Sunday 8am - 8pm. This is a remote position.
Essential Functions:
1. Answer patient calls after hours, relay patient messages, and communicate urgent patient concerns with Providers as needed.
2. Document thoroughly within patient charts of our electronic medical record system
3. Assist our clinicians with patient reports
4. Assist with prior authorizations, referrals, and medical records
5. Complies with all HIPAA regulations and policies
6. Other duties as assigned
Competencies:
1. Knowledge of the health care field.
2. Knowledge of information that must be conveyed to patients and their families.
3. Skill in performing tasks correctly
4. Skill intact and diplomacy in interpersonal interactions.
5. Skill in understand patient education needs and effectively sharing information with patients and their families.
6. Skill in identifying equipment problems and correcting or notifying supervisor.
7. Ability to be flexible and handle changing priorities.
8. Ability to communicate clearly.
9. Ability to project a pleasant and professional image.
10. Ability to plan, prioritize and complete delegated tasks.
11. Ability to demonstrate compassion and caring for others.
12. Ability to apply written instructions and standardized work practices.
13. Ability to establish and maintain effective relationships with physicians, co-workers, patients and patient’s families.
Education and Work Experience:
High School Diploma Required
Graduate of medical assisting program preferred
Minimum of one year work experience in public contact job. Preferable in a medical office environment
Certificates and Licenses Required:
Current CMA or RMA or current LPN
Environmental/Working Conditions:
Office setting, well-ventilated and well lighted. Work involves frequent telephone contact with patients. Work may be stressful at times. Interaction with others is constant and interruptive.
Physical/Mental Demands:
Normal office environment. Work is typically performed at a desk or table requiring the use of standard office equipment. Intermittent sitting, standing and stooping. May view computer screen for long periods of time. Work may be stressful at times. Interaction with others is constant and interruptive.
NOMS is an equal opportunity employer committed to high standards of business conducted and civic responsibility. This includes our policy of offering fair and equal opportunities to every employee or applicant for employment regardless of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation) age, national origin, disability or genetic information, or status as a Vietnam-Era or special disabled veteran, or any other protected classes, in accordance with applicable law.
