Supplier Operations Assistant

The Supplier Operations Assistant will play a critical role within the Supplier Operations organization within the Trip Development (TD) Department. They will be responsible for supporting various Specialists, Coordinators & Managers within Trip Development, working closely with the Subcontractor Group and Field Experts. This role is a great introduction to Backroads as it touches many different aspects our internal systems while generating contracts, sending cancel letters, verifying supplier information, and executing various business critical projects. Additionally, you will get to work on projects with stakeholders from across multiple departments based on the needs of the business, and will be able to learn nearly every aspect of TD Supplier Operations.

MAJOR DUTIES AND RESPONSIBILITIES

• Support Supplier Operations team with contract check-in and sending status updates to suppliers
• Request & confirm various critical trip elements, including but not limited to Permits
• Internal systems support – uploading documents for field use, updating field operations data, managing department inbox, sending cancel letters, etc.
• Special projects: Assist with ongoing special project needs for Trip Development, Rooming & Yield
• Scope, plan, and conduct analyses in support of strategic and operational projects
• Work cross-functionally to support multiple stakeholders & teams
• Clearly and concisely communicate findings to key stakeholders
• Get stuff done! Work closely with the entire Trip Development team to make sure our operations are functioning like a finely tuned machine at all time, regardless of the task required.

KNOWLEDGE AND ABILITIES

• Strong Communicator. You will have extensive correspondence that relies on you being conversant in our systems, timelines, guidelines and terminology.
• Organized. You’re an efficient time-manager and can handle the pressure of meeting multiple strict deadlines.
• Ability to work independently and with a team: You will be collaborating and often contributing to discussions amongst internal teams; you also work effectively without a lot of support or structure.
• Problem-Solvers. As an action-oriented self-starter, you’re eager to apply your expertise in diagnosing inefficiencies, determining root causes, and recommending solutions to complex challenges.
• Personable. You establish and nurture highly effective relationships with colleagues and key stakeholders that support and advance project goals and objectives.
• Credible. Ability to quickly develop a thorough understanding of Backroads business timelines and providing administrative support, you quickly establish credibility as a reliable resource.

About Backroads:

At Backroads we’re passionate about connecting our guests with so many of the most beautiful places in the world. We use our four-plus decades of expertise to create exceptional biking, hiking, and multi-adventure trips in over 50 countries for people wanting a deeper and richer travel experience. We travel on land as well as by small luxury ships on active river and ocean cruises. Our trips are for all ages – including dedicated itineraries just for families. We are known for our unwavering attention to quality. We have a dynamic work environment and a strong company culture.

Why Backroads:

At Backroads, we value every single member of our staff, and we’re proud to offer a dynamic work environment that enables growth. Your colleagues will be some of the most dedicated, competent, active, and fun people you will ever meet. A job at Backroads is unlike any other job you will ever have – you will be challenged, you will be inspired, and you will be gratified. No matter what you do here, you will be part of something that makes us all proud – delivering authentic, enriching, and often profoundly life-changing experiences. On top of all that, we have some pretty great benefits and perks! For example our US office employees receive: 

• Comprehensive medical, dental, and vision insurance
• 401(k) with company match, flex plan, and parental leave
• Generous paid time off, 8 paid holidays, and additional time off to go on Backroads trips!
• Complimentary trips and trip discounts for employees, and trip discounts for employees’ friends and family!
• Outdoor industry discounts and deals
• Alternative commuter incentives for biking, walking, carpooling, or using public transportation to get to work
• Wellness programs and regular lunchtime bike rides and yoga

Backroads is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Salary Ranges: