Customer Support Specialist

We are seeking a full-time Inbound Support & Reconciliation Specialist to work alongside our US-based

Merchant Operations team. This role will support our eCommerce websites and other warehouse

channels.

Responsibilities:

• Creating digital packing slips in our warehouse management system
• Solve Stocking PO tickets as assigned
• Send email communication to vendors as needed.
• Make outbound phone calls to vendors as needed.
• Automotive interest or knowledge is plus.
• You will be working with automotive products and reviewing the condition of the product.

We are a technology-focused team and our processes run through cloud-based applications and are fully

accessible through remote access.

Requirements

• Strong written and verbal communication skills.
• Detail oriented and has a high level of attention to detail
• Ability to learn and follow processes
• Ability to work in a fast-paced environment with tight deadlines and shifting priorities.
• Active listener and good team collaborator.
• Basic Microsoft Excel skills
• PC proficient
• Prior inbound/outbound phone call experience preferred
• Not required, but a plus: Knowledge of automotive parts

Technical Requirements:

• The ability to attend daily virtual meetings with our US-based team with video and audio
• capability.
• High-speed internet connection.

Location : Remote
Shift Timing : Monday – Friday 8:00AM-5:00PM EST

Benefits

• aid Time Off
• 100% Remote / Work From Home
• Training & Development
• Performance Bonus